Mike,
Please allow me to interject if I may,
As we all know Murphy’s Law is still in effect and will always be in any line of business. Call volume, shipping rates, taxes and death are things that I’ve learn I can’t control. The call volume here comes in waves throughout the day starting at seven in morning and all the way until five in the evening.
I apologize for your hold time, unfortunately you may have caught a wave when we where experiencing a heavy call volume.
We have Porsche and BMW specialists who I encourage to swap calls that are best suited for. I believe that this practice not only allows our customers to speak the same language but it also our customers to get the advise that they’ve come to expect.
Like I mentioned in my opening statement, I can’t control the shipping rates. You got to understand that anytime a package travels beyond the continental USA there will be additional fees. I can only suggest putting together a larger order each time to save on shipping expenses.
I really hope that you truly understand our position and we only wish to supply each and every one of our customers with the parts and service that Pelican Parts is famous for.
If you need any further “technical” assistance please feel free to post it here, but if you need further assistance regarding this or any other related matters please feel free to contact me directly anytime. Once again thank you for your support and patience.
Sincerely,
eli@pelicanparts.com
