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Here's a few for ya:
I ordered 2 motor mounts for my 914 on Monday, 4/26 at 10:46 am EST. Wanted them shipped 2nd day air so I'd have them for the weekend to install. They were shipped out mid-day wednesday, why 2 days later, I don't know.
Today, I get some other guy's order and no motor mounts. I talked to Jason at PP who said he'll send the correct parts on monday since it's too late to ship them (overnighted) today. This means there are 2 pissed customers who went through the expence to get their parts quickly and didn't.
I didn't ask for but should have been offered a refund for the difference between ground shipping and the 2nd day air since I didn't get my parts when I should have.
While checking on the status on this order after I received the wrong stuff, a part that I didn't order was added to the motor mount order. Glad I checked or I probably would have been billed for the $185 part that isn't even for my car.
A week ago today I placed an order and the site still says "Checked in by tom" and nothing else. While on the phone with Jason, I got the skinny on that order but it would be nice if the site told me PP was waiting for some parts from Porsche. It would probably keep your phones less busy if up to date info about orders were posted on the site. I'm in no huge hurry for the parts in this particular order but it would be nice to know what's going on.
Not here to bash but these are my first 2 orders to PP and I'm not impressed. I know you guys are going through growing pains with the move and all but I don't want to feel them.
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Jim Smith
74 914 1.8 w/ 2.0
I may be a new 914 owner but I'm not new to 914s
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