[Zeke]

If it works, do what you have to do. If you are still the best company to do business with, you will have business. Sounds like Pelican is getting too big. I have no problems with ordering other non auto related and some auto mechandise online and the companies selling said goods resopnd to email about half the time. So, I suppose website communication fits in, but I've never had any experience with it. No one I have ever bought anything from on the Internet has done anything other than email to me.

It's amazing how Koni will answer any email question, but they don't sell direct. Just the opposite of Pelican. I don't fit the buying demographics, too old. I still prefer phone orders.

So, how does it work? You log into an area within the site and view your messages?