[logician]

Dear Pelican,

Please do not use Fedex ground. FEDEX GROUND SUCKS! Please use UPS instead.

1) UPS takes one day to deliver within CA. FedEx ground takes two.

2) FedEx tracking system is crippled for ground deliveries and does not accurately report package status.

3) FexEx ground does not permit package pickup at station upon missed delivery.

I waited around today for 8 hours for a delivery because the FedEx tracking system said that it had not been delivered. I called tonight, and the agent told me that the system is not updated accurately for ground packages, and that the delivery attempt had been made this morning. I asked if I could pick the package up at the station, they said no. Ground delivery does not permit that.

UPS service does not have these problems. Clearly the poor FedEx ground service is intentional, since they don't want to undermine their one day service. There is no reason to use FedEx ground when UPS provides so much better service, at least within CA.

A dissatisfied Pelican customer.

-Juan