[Rick Lee]

The Stor-All I used for the last year is located exactly seven miles from my house and both are located right off I-66. When they raised the rent by more than 50% last week, along with some other issues, I decided to move. Public Storage is within walking distance of my house and had the same size garage for $30 less per month.

So I rented one of their moving trucks this morning and estimated I would need 18 miles at $.79 per mile. I drove straight to the Stor-All, loaded up my garage contents, drove straight back to Public, unloaded the truck, went to get gas around the corner and returned the truck about an hour after I had picked it up. Clerk said 49 miles!!!!! I said I hadn't been gone long enough to drive that far, since I had loaded, unloaded and gassed up the truck. He pulled the record from the last rental and the odometer then read what it read when I picked the truck up. When I brough it back, it had 49 miles on it. Absolutely, physically, mathematically impossible!!!!! I drove 18 miles at the most, probably less. I argued for a while and tried to explain the impossibility of the situation and then he said he could give me 20 free miles. So I figured that was as good as it would get and I had to pay for 29 miles. WTF????? This reminds me of the overbilling scheme in The Firm.