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We have used onstar for at least 5 years, and an operator has never started a conversation in our experience. No light ever comes on(there is no light) You need to either have a wreck(a motion sensor triggers the call) or push the blue"OnStar" button to activate a direct operator response. The white button initiates a calling sequence, either from a spoken voice/number recognition, or from a stored directory(ie, "call Jeff"). It is certainly expensive compared to cell phones, but is very handy. We have the lowest level of service, which gives a hands free phone and emergency help if you need it. Also, my wife likes it, so that's that.
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