Hello
Well thats the normal way in busines. A costumer asks and you as the expert have to show the ways and the costs. Then you have to make a "package" to met the requirements.
Money is an issue there too.
Most costumers the call other companys and compare what they heard and what it costs and if you had been correct in your tone and your sugestion seems to be the best relation you have a new costumer and hopefully a long term relationship. But donīt wory they often come back after they spend less and earned more trouble then it made good. On exact thissituation those people remeber what you said several weeks ago and why you would not do any shortcomings on that issue. Best comercial in world, maybe besides waynes board. img]http://www.pelicanparts.com/support/smileys/smi3.gif[/img]
But if no one calls you canīt make money and if you handle people like AA then you run out off buisiness and have to sale via ebay.
Grüsse
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