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you may want to consider picking up a usb hard drive and copying over important files 'just in case'
also, maybe take a look at your windows/system32 folder and sort by date modified and see if there are any suspicious .dll files there (i.e. created recently). google the file names and see if it identifies the offending virus.
those free help forums are 'hit or miss' you can often identify the problem and find a matching one thats been solved and follow the instructions. im not a pc support guy, but do a lot of software work and i find this difficult to deal with. you are not alone.
good luck.
-bernie
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