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Not sure about TWC but a lot of cable companies generally bill for the upcoming month, not the previous. Your first real bill was the prorated $40. The additional $109 is for the upcoming month.
Your issue is that you did not want to pay more than the regular monthly amount from the get go hence "start my billing cycle on my install date".
Would be my guess that is not so simple for a large provider.
From an operational and corp accounting POV consolidating revenue stream and invoicing would be beneficial to them.
Maybe you should have asked them when the standard billing cycles are and asked for an install date to coincide.
You are not paying anything extra.
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"Brandon Won"
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