[mikester]

I did not ask them to make any changes to my billing cycle. I'm not sure why this is so difficult to grasp - even they get it - they just won't make good on their promises.

I asked them to schedule my install on the first day of my billing cycle. I did not ask them to make any changes to my billing cycle.

I was told the first day was the 3rd, turns out it is something like the 20th or 21st so I'm getting a bill for service for the 1st month + the difference of the 3rd through the 20th.

I specifically asked for an installation date on the start of my billing cycle so that there wouldn't be any oddness in my bills because I have had difficulty with them on this in the past. They made some changes last year to their billing cycles and said I was a month overdue - nobody at their customer service could explain to me their billing cycle in a coherent fashion. Eventually, I just paid the difference (which was 1 month's worth of service). It was extremely frustrating and I won't do it again.

I didn't ask for anything hard, they told me my billing cycle start date was a particular date. They got it wrong and scheduled the install. I will not pay for their mistake again. Is it really so hard to expect some measure of actual accuracy?