[Head416]

When they said they can't come out until 1/27 I said cancel my service. He convinced me that he can't talk to the CO until they open in the morning, so I said great, call me in the morning.

I talked to them, they're allegedly 'working on it'. If it doesn't work when I get home from work I'm cancelling on the spot.

Even if the weather has created a problem for them, I don't care. You came out to break it, you can come out to fix it. Make the guy who screwed up work OT.

Although, I actually suspec the problem may be at the CO. The guys I get on the phone just can't tell the difference. He says I need a truck to come out but we'll see.