[jeffgrant]

I ordered a DVD box set for my Mom for Christmas, wrapped, etc., from them.

Christmas morning she opens it up and it's a book, not DVD's, of the same show. (An Idiot Abroad). She got the diary picture book instead of the DVD's.

I emailed them, pointing out the problem, and they credited my purchase and shipped her the DVD box set. They even included a note explaining how it was their mix-up, not mine, that resulted in her not getting what she should have.

Yep, more than happy with them, and they've earned themselves a loyal customer.