Quote:
Originally Posted by red-beard
Actually, to see it on paper shows how much thought Apple has put into everything they do. A real class company. I think I need to read and implement their manual.
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I'm thinking the same. If you get a PDF copy send it my way. I would like to see the full scope of this. From what I read in the article it seems that the focus is not on selling the product but providing enriching customer service. If the service is crap, who the hell wants to buy $800 worth of product? Playing to emotions really helps.