[targa911S]

Ok...after being on hold for TWENTY MINUTES I talked to Clint on friday. He seemed "bristled" and ready for me to be a jerk. I read that and of course that was not my approach. It never is. I have an evil twin, but I seldom send him in. I told him I really was not interested at this point about where the scratch occurred although I could attest to the fact that it was over packed if anything. I told him that OUR best interest was making OUR customer happy and I would work with him to make it right for Don. I told him that if he covered shipping both ways $40, I would fix it for $100. I charge $30 an hour for labor plus materials, we are talking about 3 hrs work. A fair and reasonable price, If the scratch was an easy fix I would take that into consideration and prorate the cost accordingly. Now that is a fair and equitable deal ...right? Well he tells me he will have to get back to me on that and as of yet I have not heard anything from him by phone or email. I tried to call him today and the number for the store does not work. Sooooo I called Don to see if maybe the place burned down or something. We talk about the situation, I ask if he has settled down and had any thoughts on the situation. He says he had a great run out in the desert over the weekend and had left all those emotions out there. I tell him that I thought about it all weekend also and had come to the conclusion that this guy was never going to make good on this so the best way to handle it was this. Just go get the gun. Then send it back to me we split the shipping and I fix it for free and send it back to him. At this point I don't hold any emotions other than Don is a good guy in a bad situation and a pelican brother. We take care of each other ..right. Done ...Movin' on here. If the guy gives Don $50.00 when he picks up the gun ..good it covers shipping and Don gets to go to McDonalds.