How's this for customer service? I have a Soldano Decatone, which is a crazy expensive boutique amp and I've had some issues with the channel switching pedal. Thurs. I was at NAMM and tracked down Michael Soldano himself, a living legend in the amp builder world. I told him about my issue, he wrote down some notes on my business card, said he'd try to recreate the issue at the shop and then call me next week.