[Groesbeck Hurricane]

My first thought is this is an organization or group that cycles through many, many internal AND external partners. It does not sound as if you are charging them enough for your services (receiving the abuse). In the end you will lose valuable people from your own organization and will have your own organization damaged from this abuse.

On another note, have you sincerely sat down seperate from all the above to determine that your team is truly providing a good product/service? I only ask as sometimes the customer is dead on. A sincere inner review will help you determine your course of action.

What is your contractual requirement?

Is it better for all involved to let them out of the agreement?

How many other companies/people have they gone through trying to get this task/project accomplished?

Sometimes companies cannot do business with someone (past issues, lack of funding, moral issues), will not do business with someone (business standards, ethics, bargain basement, philosophical issues), or may not do business with someone (banned, thrown out, competitor).


I would cease doing business with this firm were it me and my organization was not in a fault status. I would seriously question doing business with this firm if they were treating us so unprofessionally without a lead up even if my organization had some fault. There are some places I will not shop/companies I will not buy from due to my knowledge of their internal workings. That is my issue and should not cloud anyone else's opinion of the "poopy heads".

There are reasons why some players are low cost in monetary terms up front but more expensive to do business with on the back-end! I wonder if you are not describing such a firm.