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If a good customer, I would explain that you normally charge X to do the job but it took longer since you had to teach them a lot of things and by the hours it would have cost them Y. Tell them that since they are a valued customer, you won't charge then any additional labor rate.
If they are offended then let them walk because every time they walk through the door they will want to help so they can save money and you'll go broke working more for less.
Either way, next time they want to help tell them you are too booked up to take the extra time and you can do the job now at the regular rate or, you will call them when you have more time...
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Joe
See Porsche run. Run, Porsche, Run: `87 911 Carrera
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