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Registered
Join Date: Sep 2001
Location: Dismal Nitch, AZ
Posts: 9,042
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Quote:
Originally Posted by widgeon13
The customer is always right!
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It's called "consumer sovereignty".
A good company knows this.
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I had a field supervisor years ago who screwed up a job on a monthly service contract. I made good to the tune of $5,900 out of pocket. It was my 6th year on that contract and I kept it until I retired 18 years later.
$47,000/yr. contract - I would have been a fool to not honor it.
__________________
Don
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"Fully integrated people, in their transparency, tend to not be subject to mechanisms of defense, disguise, deceit, and fraudulence."
- - Don R. 1994, an excerpt from My Ass From a Hole in the Ground - A Comparative View
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