Quote:
Originally Posted by Mark at Pelican Parts
ApexNC,
Thank you for bringing this to our attention and we apologize for packaging this item incorrectly and any inconvenience to you.
We're going to ship you a new replacement item, properly packaged, immediately.
Also, you will receive two emails, the first will be an RMA# and the second will be a prepaid label for the original item. We're not going to wait to receive the original item before we ship the replacement but if you would return the original item in a reasonable time-frame, we'd appreciate it.
Once again, we apologize for the issue and we're hoping to earn your business once again in the future.
Feel free to contact me directly at anytime.
Mark Hotchkis
Pelican Parts
mark@pelicanparts.com
310.626.8765 x309 |
Exactly how it should have been handled, and exactly how I'd expect Pelican to handle it. From my experience, their customer service is top notch. OP, next time (if their IS a next time) I'd suggest you go directly to them to get resolution instead of taking to the public forum first.