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The only explanation he should have to give is "Because I no longer want your service." It is nothing like returning a defective product, or a product you've decided you simply don't want, to a store. This is a service that you pay a monthly fee for. If no longer under contract, you should be free to cancel that service at any time, without being harassed.
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Guy
'87 944 (first porsche/project car)
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