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So, my story begins with the idiots at the local BMW dealer...
My 335d was in for service a few months back. They told me the tires needed rotating so I told them to go ahead and do it.
A week ago I had a slow leak in the left rear tire so, becuse the car is garaged for the winter, I decided to take the wheel off the car and drop it off for repair.
I grabbed the jack and a 17mm socket that needs a 3/8 drive, a 3/8 to 1/2 adapter and a 1/2" breaker bar to remove the wheel from the car. Well, the adapter twisted into two pieces, the idiot at the BMW dealer must have torqued the lug bolts to 225 lb ft with his impact (the spec is what, 90 lb ft?)
A few days later I took the guranteed craftsman tool to the local Sears to get it swapped out. There were 3 middle aged guys and one woman, none of which offered to help. When I asked for a replacement one of the guys told me to find the part on the shelf and bring it to him, then he'd swap it.
The part was not to be found except in an assortment pack which they wouldn't split.
The solution was return the defective one for a gift receipt, then order the replacement from Sears.com on an online terminal, full in all the blanks, etc., etc.
After about an hour I finally got out of there. Unbelievable.
Sears is a mess, I don't think I'll ever buy a tool there again.
But, as I'm thinking about it, I'm not eager to let the local BMW dealer work on my car either.
What's happened to this world? In either case, if I voice my concerns I'm looked at like a malcontent.
I don't get it.
Sears is dead.
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