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Customers will usually accept out of the ordinary delays as long as they are not kept in the dark. Communication is key to keeping customers happy. Customers do not respond well when work is not done on time AND the company doing the work does not respond when contacted about the delays.
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Scott Winders
PCA GT3 #3
2021 & 2022 PCA GT3 National Champion
2021 & 2022 PCA West Coast Series GT3 Champion
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