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What he's talking about *conceptually* is correct, but he worded it poorly, and from follow-on comments, doesn't really understand the details of what he should be talking about.
Here's what he should be saying - "wait times are not the only metric that we should use to judge the VA. We should also be focusing on patient outcomes (that is the most important), and quality of care - both objective, which is tied to patient outcomes, and subjective, which is where the patient satisfaction comes in. Wait times make up part of those two metrics."
But he didn't say that, and probably won't because he's maybe not the brightest bulb in the knife bucket.
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