Quote:
Originally Posted by fastfredracing
It has been my experience that the warranty company will not cover the claim based on this information alone. They are ruthless, and do their homework on big claims .
I am hesitant to submit the receipts . I Hate dealing with warranty companies. On something like this they will tie my lift up for two weeks, and use every tactic they have at their disposal to deny the claim. They will want me to tear down the motor to see how and why it failed, but we all know, that they will only be putting a used engine with similar mileage they they source so, there is no possible way I can make a dollar on it . They make me do this for every one I do, but never come out to verify for themselves
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Fred, it's not your job to pursue warranty claims for your customer. You give them an estimate for the cost of repairs and a letter saying what caused the damage. You give that to the customer and tell them it will cost $XXX to fix the car. They owe it whether its covered by warranty or not, and they are responsible for pursing coverage. You should not put yourself in between the customer and the warranty company. That's something the customer should be spending his time and energy doing.