[Dansvan]

I recently purchased a Comand head unit for my Mercedes via eBay from a seller in Australia. The seller mailed it promptly and it arrived today. Upon opening the box I could tell the front of the head unit was loose. Upon further inspection all of the screws holding it together were missing. None were found in the box or packaging. I contacted the seller and they replied " your US customs must have damaged it as we packed it well and no screws could have fallen out." I agree it was packed decent. However the fact remains there were no screws. This allows the face to bounc back and forth destroying several ribbon cable connectors. The seller agreed to refund my money, still awaiting that. So my question is does US customs disassemble electronics? Would they leave evidence? Paperwork? Now I'm curious.