Quote:
Originally Posted by Nickshu
Since my business is a dental specialty (periodontics) I can say that the above analogy (one head mechanic directing many "extension" junior people) does not attract the kind of customers you want in order to make ends meet (at least in my business). Good people with $$$ who find value in what you do are more attracted to John Walker's current business model. The "Groupon crowd" is attracted to Afterburn's model and those folks are not the customers (patients in my case) that you want.
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Afterburn's model appears fine with the stipulation genuine quality is delivered. Supervisor also has to be savvy enough to speak intelligently with customers and develop a relationship of trust with the mechanics. (I would melt down. I can handle three things effectively. Nine, no.)
The quality required in periodontics can't be comparable. Also, even the el-cheapo dentistry volume shops have to have dentists to do most work. They are not junior even if in the bottom half of their class.
I have read business models for an Earl Scheib/Maaco type shop that roughly sounded like Afterburns model but quality was, stated in various words, secondary.