anyone on comcast?

[id10t]

Your rates are going up... perhaps even if you are on a contract.

https://entertainment.slashdot.org/story/18/11/26/2317244/comcast-raises-cable-tv-bills-again----even-if-youre-under-contract

[cstreit]

The process:

They "improve" a service I don't use - raise the price - but create their bundles in such a way that to drop it gets more expensive. MY bill nearly doubled over the course of 10 years.

Equipment:

Service improvement comes with new equipment requirements. That new equipment is also more expensive. Cheap on a monthly basis, but very expensive over time. $10/mo for the cable modem/wifi is outrageous. I was paying $10/month for modem, $20/month for various cable boxes, and $10 for a DVR.

Unfortunately for me - we don't have a Comcast competitor in our neighborhood. Its them or DSL which isn't reliable/fast enough.

SO...

I canceled ALL Comcast service but internet. Reduced the bill down to $89/month (from $300). Then bought my own cable modem and Fire TV on Amazon for $60. Break even in 6 months. Then I am adding Hulu and will purchase a season of certain shows here and there.

Average monthly bill is $120 down from $300+

[legion]

In 2008 Comcast bought my local cable company. At that point, I got 150 channels and paid $80 a month. By 2013, I was getting 300+ channels and paying $170 a month. Every 18 months, Comcast would give me more channels for "free", then six months later they would raise my rates substantially. They also were experts at figuring out what channels people liked to watch together, and then splitting them across channel packages, thus requiring you to purchase more channel packages. They also started charging me per TV hooked up to cable.

With my prior cable provider, I could call a local phone number and get a local technician on the phone to solve any problem. They had good people on staff and problems were fixed quickly. Comcast fired all of them, required me to call a nation 800 number, and I generally spent the first hour on the phone on hold, the second hour trying to get my call to the right department, and the third hour being read a script that in no way helped solve the problem. Every script seemed to end with me having to wait 24 hours to see if the problem was resolved (I think this was a tactic to get me to hang up when they didn't really fix my problem). Most problems required multiple phone calls to resolve.

I finally cancelled Comcast. They told me my final bill had a balance of $80 and they would send me a check within 90 days. I never got the check. For the next two years, I called them every three months and they promised me I'd get my check in 90 days. Their customer service reps didn't know what they were doing and making empty promises to get me off the phone. Finally, the last two phone calls I would demand to talk to a manager. The final phone call I advised them that I was recording the phone call for a future lawsuit. I was finally told that they were holding payment because I'd never returned my cable modem. I told them that I was using a cable modem that I purchased from their predecessor and therefore had no cable modem to return. They told me that they didn't allow purchased equipment on their network. I told them to look at my past bills and see if I ever paid rent on a modem. They FINALLY relented and sent me a check.

Comcast is set up in a lot of the local big box stores with aggressive salespeople that approach shoppers. I always tell them that I had to sue Comcast last time I had them (a bit of a stretch of the truth) and will never do business with them again. It's clear that the salespeople aren't prepared to counter such a comment and they quickly leave me alone.

[cairns]

No wonder 33 million have cut the cord.....

[jcommin]

Originally Posted by cstreit

The process:

They "improve" a service I don't use - raise the price - but create their bundles in such a way that to drop it gets more expensive. MY bill nearly doubled over the course of 10 years.

Equipment:

Service improvement comes with new equipment requirements. That new equipment is also more expensive. Cheap on a monthly basis, but very expensive over time. $10/mo for the cable modem/wifi is outrageous. I was paying $10/month for modem, $20/month for various cable boxes, and $10 for a DVR.

Unfortunately for me - we don't have a Comcast competitor in our neighborhood. Its them or DSL which isn't reliable/fast enough.

SO...

I canceled ALL Comcast service but internet. Reduced the bill down to $89/month (from $300). Then bought my own cable modem and Fire TV on Amazon for $60. Break even in 6 months. Then I am adding Hulu and will purchase a season of certain shows here and there.

Average monthly bill is $120 down from $300+

I get phone calls from Comcast pitching me new and improved service and equipment. I stop them short and tell them if I can't get a lower bill, I'm not interested. I have their internet service, modem and basic cable service with no premium channels or services for $130 month. I would like to see this bill under $100. I do have Netflix and Prime for movies. The competition isn't much better.

[RANDY P]

Cutting the cord again, today- OTA Digital antenna going up outside. No more Cox. Biggest waste of 12 months worth of cable fees.

Tommorow, fiber internet install. Decided to do this since Cox is now trying to get everyone to play Russian Roulette when the internet becomes flaky-

Pay $75 / visit for a service call- if it's their fault no charge (of course it's always YOUR fault)

OR

Pay an additional $10/ month like the old linebacker service.

I told 'em to KMA and switched.