Any tricks for returning online prod to Sears Holding?
 

Not having any luck returning a defective item to Sears, (JCHs Wholesale)
Can't get anyone on the phone - or the number goes unanswered.
I've been jumping through hoops with the on-line instructions as to how to return, but each path results in a dead end.
Anyone got a relative in the business?

FWIW, the item was a 26w utility light with a 25 ft cord.
POS Did not work out of the box.
($90 bucks including shipping, so to me, it's worth pursuing.)


Thanks
Bill k

When did you purchase the item? If it was before that last bankruptcy, you are probably SOL.

ordered 6/20/19, received 6/25/19.

Credit card chargeback?

Yep, call your credit card company. That will get Sears's attention.

Yeah, that's what I'm thinking. I used PayPal, but have yet had to file for an adjustment.
Bill K.