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cycling has-been
 
bkreigsr's Avatar
 
Join Date: Sep 2004
Location: Jersey Shore
Posts: 7,238
Any tricks for returning online prod to Sears Holding?

Not having any luck returning a defective item to Sears, (JCHs Wholesale)
Can't get anyone on the phone - or the number goes unanswered.
I've been jumping through hoops with the on-line instructions as to how to return, but each path results in a dead end.
Anyone got a relative in the business?

FWIW, the item was a 26w utility light with a 25 ft cord.
POS Did not work out of the box.
($90 bucks including shipping, so to me, it's worth pursuing.)


Thanks
Bill k

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73 911T MFI, 76 912E, 77 Turbo Carrera

Last edited by bkreigsr; 07-15-2019 at 08:19 AM..
Old 07-15-2019, 08:12 AM
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Cars & Coffee Killer
 
legion's Avatar
 
Join Date: Sep 2004
Location: State of Failure
Posts: 32,246
When did you purchase the item? If it was before that last bankruptcy, you are probably SOL.
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Some Porsches long ago...then a wankle...
5 liters of VVT fury now
-Chris

"There is freedom in risk, just as there is oppression in security."
Old 07-15-2019, 08:14 AM
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cycling has-been
 
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Join Date: Sep 2004
Location: Jersey Shore
Posts: 7,238
ordered 6/20/19, received 6/25/19.
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73 911T MFI, 76 912E, 77 Turbo Carrera
Old 07-15-2019, 08:16 AM
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gtc gtc is offline
abides.
 
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Join Date: Nov 2006
Location: Seattle, WA
Posts: 8,415
Garage
Credit card chargeback?
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Graham
1984 Carrera Targa
Old 07-15-2019, 08:36 AM
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Get off my lawn!
 
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Join Date: Nov 2007
Location: Oklahoma
Posts: 84,870
Garage
Yep, call your credit card company. That will get Sears's attention.
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Glen
49 Year member of the Porsche Club of America
1985 911 Carrera; 2017 Macan
1986 El Camino with Fuel Injected 350 Crate Engine
My Motto: I will never be too old to have a happy childhood!
Old 07-15-2019, 08:44 AM
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cycling has-been
 
bkreigsr's Avatar
 
Join Date: Sep 2004
Location: Jersey Shore
Posts: 7,238
Quote:
Originally Posted by gtc View Post
Credit card chargeback?
Yeah, that's what I'm thinking. I used PayPal, but have yet had to file for an adjustment.
Bill K.

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73 911T MFI, 76 912E, 77 Turbo Carrera
Old 07-15-2019, 08:46 AM
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