Screw Gunbroker---Never Again!

berettafan · 09-23-2019, 08:48 AM

Had a listing on Gunbroker. Buyer committed then flaked when I wouldn't transfer ownership of the gun before receiving payment. I started their intentionally complicated and difficult process of requesting a credit and got nowhere. Finally emailed them I'm tired of this BS give me my money. Heard nothing so I contested the charge with my cc company.

Then I get an email 'we've put a partial credit on your account you can use against future charges'.

OMG go **** a goat. no explanation of how the partial was figured and no explanation about why I'm not getting a credit on my card.

Not good enough.

So chargeback puts a credit for the full charge. Then I see GB decided to give me the partial credit on my card. So now I'm ahead of them. WTF people?!

So today I've got to call my cc company and explain to them what's gong on. Oh well turns out GB didn't like the chargeback and dinged me for the full amount again!

I'm trying to explain to my cc company what's going on here. She says 'best to call GB'. Ha! I say. they won't give you a phone number. She says I've got one right here!

Well guess what I call it and unless you KNOW an extension it just hangs up on you.

Crooked ass mother****ers playing games.

I'm charging the new charge back since it's not legit and locking the card. GB did this to themselves. Completely and utterly ridiculous.

Jeff Higgins · 09-23-2019, 09:11 AM

I wrote those dishonest conniving bastards off years ago. We had a saying in AOG that went "everything is fine until it's not". Gunbroker is the very epitome of that philosophy. I had several transactions that went just fine, then one in which the seller never shipped the gun after having cashed my cashier's check. Gunbroker was absolutely no help whatsoever. They didn't even answer my first email to them concerning that matter for over a week, then when I replied to their first response, it was over three months before I heard from then again. I left negative feedback on the seller, explaining how he had taken my money and sent no firearm. He simply switched user I.D.'s and went about his business. So, yeah - never again.

berettafan · 09-23-2019, 09:24 AM

'fine until it's not' is absolutely spot on Jeff.

my cc co has been great but I'm sincerely worried about getting MORE than I should back. If GB had a reasonable customer service system that would be easy to work out. But instead they put up this smokescreen to keep from actually having to pay employees to help.

Complete and total BS.

tabs · 09-23-2019, 09:31 AM

Welcome to Modern LIFE...full of bureaucratic stuff.

I use Guns International..straight $9.95 fee.

Me NO SHIP unless it is paid for preferably wt a USPS MO, and an FFL where applicable..no ands ifs or butts. My attitude is never to screw around with anybody...I try and over describe an item so that when you get it you are pleasantly surprised rather than disappointed.

And yes they could care less about guys fking around...Sold a Luger years ago with Capture papers mentioning another spoon. Several months later a guy emails me and says some guy has put it up for sale along with another spoon as being on the Capture paper, and what are you going to do about it.. Huh..so I contacted GB..they forced him to take it down, but did nothing else. Now tell me that guys don't watch and remember stuff that shows up for sale on GB.

tabs · 09-23-2019, 09:32 AM

Quote:

Originally Posted by berettafan

'fine until it's not' is absolutely spot on Jeff.

my cc co has been great but I'm sincerely worried about getting MORE than I should back. If GB had a reasonable customer service system that would be easy to work out. But instead they put up this smokescreen to keep from actually having to pay employees to help.

Complete and total BS.

I think GB is a Mom and Pop operation...

berettafan · 09-23-2019, 09:42 AM

$229 fee on a $2,500 gun doesn't sound too mom and pop to me!

i'll be moving to guns int'l. they seem to have more upper end stuff anyways.

id10t · 09-23-2019, 10:10 AM

Quote:

Originally Posted by berettafan

$229 fee on a $2,500 gun doesn't sound too mom and pop to me!

i'll be moving to guns int'l. they seem to have more upper end stuff anyways.

Good bit less than any of my local shops want for doing a consignment.... one is 10%, one is 20%, and 4 others are 15%.

mepstein · 09-23-2019, 11:23 AM

229 on 2500 is just shy of 10% and the shop is doing all the work and only getting paid when they hand you money. It sounds like GB just lists it and you do all the work and get all the hassle.

Eric Coffey · 09-23-2019, 11:30 AM

Quote:

Originally Posted by berettafan

$229 fee on a $2,500 gun doesn't sound too mom and pop to me!

Wow, that sounds a bit high. Did you add a reserve and/or a bunch of "fluff" options to the listing?
Fees should have been under $100 with a standard listing (6% for the first $250, then 3.5% after that).

Quote:

Originally Posted by berettafan

i'll be moving to guns int'l. they seem to have more upper end stuff anyways.

Just keep in mind that GI is a classifieds site (ala Craigslist), and GB is an auction site (ala eBay). GB gets about 10x the traffic that GI gets as well.

Both have their pros/cons, but on average you will net more $$ from the GB model (even with higher fees). YMMV...

John Rogers · 09-23-2019, 12:44 PM

I have sold probably a dozen or more guns on GB and never had a problem. I do several things, especially with ANY online company:
- get a telephone number and talk to an actual person.
- get their FFL telephone number, even in states that do not require one.
- that last item usually pisses them off!
- ask for a reference or two from prior sales or buys and their numbers.
- I DO NOT ALLOW BIDDING AT ALL, set price, take it or leave it.
- The buyer or if it is me the shipping estimate is included in the overall price.

The last item(s) I sold were a pair of Sharps 45-70 rifles and a Remington Rolling Block 45-70, dies, cases, loaded rounds and all of it went to the buyers FFL in TN and I received the money order even before things were shipped and it took a while to make up three hard gun cases and a hard case for the parts, ETC. I talked to the buyer half a dozen times on the phone, did the same when I sold my "black rifles".

tabs · 09-23-2019, 04:25 PM

Quote:

Originally Posted by berettafan

$229 fee on a $2,500 gun doesn't sound too mom and pop to me!

i'll be moving to guns int'l. they seem to have more upper end stuff anyways.

You just found that out?

tabs · 09-23-2019, 04:49 PM

GB is fine for cheap spoons, as the people who frequent GB are lower end buyers.

Consigning a spoon to a spoon shop is an excercise in futility..ost are gona take 15% to 20%. PROBLEM is that only so many eyes will see your spoon.

That leaves only two venues to sell them through..an internet web site like GB, GI or a speciality Blog site that caters to your brand of spoon OR an auction house like Little Johns, Rock Island or a host of other brick and mortar auction sites that now have internet presence. They will charge the Seller anywhere from 1% to 20% Sellers commish...

The former is where you have to do your own marketing and shipping etc. The later is the auction house does if for you for their cut. The advantage to the auction house is that there is a sale date and if you have a number of items to sell you will get a chunk of dinero at one pop. You might not sell all at once but....It is tough to say where you get the best return..it maybe a soft day for your items and vice versa? After the auction house fees it maybe a push.

I kinda look at it that it is my investment risk in the item and I do not feel like giving an auctioneer a cut for the privilege of selling my item. with really big ticket items an auctioneer will charge 1% sellers commish as he is going to make 15% to 20% on the Buyer...that can add up to a lot of money for a few minutes work. Lets say 65K on that Colt Walker that hammered at 970K...not bad for 3 minutes on the auction block.