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Another question for the IT pros...
I am using a MS Surface Pro (SP) running Win10. I have the SP configured with their dock and have an ethernet cable plugged directly into the dock/SP. I am using Firefox as a browser.
The problem is when I try to reach motorsportreg.com (MSR) I continually get an error message that the MSR server has timed out. The same thing happens if I use IE as a browser on the SP. And when using both my iPhone and iPad on the condo's wifi the same thing happens using Safari as the browser. This is the only website that I have tried where this happens and I am on the computer many hours of the day at many different sites. The interesting thing is that if I turn the wifi off, my iPhone and iPad reach MSR immediately using the local cell provider (Cox, here in the Scottsdale, AZ area). I spoke with MSR yesterday and they assured me that their system is up and running and a colleague in the PHX area said he had accessed MSR just minutes after I told him I was still having problems. So the question is: what would cause this problem and how do I fix it?
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Harry 2003 Boxster S 2018 Macan S 2018 911 Turbo |
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12-12-2019, 07:38 AM
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Might be a name resolution issue. Can you reach the server by using it's IP address?
T-Rex |
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12-12-2019, 07:51 AM
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Quote:
I don't know the IP address of MSR; however when I just did a Google search on "what is the IP address of motorsportreg.com" I got a list of results, the first of which was a notice from MSR, dated October 1, 2019, addressing an issue "DNS Server Issues" which as it first paragraph was "Beginning yesterday at 3:00pm Pacific time we began receiving reports of intermittent access problems with MotorsportReg.com. Initially it appeared to be a routing issue but as we worked with our vendors to peel back the layers of the onion we found it was a problem with a DNS server. For a small percentage of our users this made the site unavailable and we are very sorry for the interruption." So clearly there have been some problems with reaching MSR and the MSR rep I spoke with yesterday was either unaware of this problem from just a couple of months ago or was disingenuous in her answer.
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Harry 2003 Boxster S 2018 Macan S 2018 911 Turbo |
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12-12-2019, 08:05 AM
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Location: chula vista ca usa
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Along with getting the IP address and trying it, run a trace route (tracert.exe) to that name and also the IP address to see what the times for the various hops are and what the last one or two at the website.
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12-12-2019, 09:58 AM
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12-12-2019, 11:00 AM
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Quote:
I tried both of those with the same no-joy results, i.e., I get the server timed out error message. John: I'm afraid that I don't know how to run tracert.exe command.
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Harry 2003 Boxster S 2018 Macan S 2018 911 Turbo |
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12-12-2019, 12:25 PM
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Location: La Crosse, WI
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On your surface, open a command prompt.
Click start and start typing "Command Prompt" until it shows up as something to choose. At the "C:\>" prompt, type "Tracert www.motorsportreg.com" Here's part of my result, I'm leaving out the first few hops. 5 2 ms 2 ms 2 ms vaonet-air-gw.direct.airstreamcomm.net [64.33.129.130] 6 3 ms 3 ms 3 ms 10ge2-13.core1.msn1.he.net [216.66.73.241] 7 7 ms 7 ms 8 ms 100ge4-1.core1.chi1.he.net [184.105.65.225] 8 8 ms 8 ms 8 ms level3-as3356.100gigabitethernet6-2.core1.chi1.he.net [216.66.73.246] 9 * * * Request timed out. 10 29 ms 29 ms 29 ms edge-web-ho.ear3.washington1.level3.net [4.59.144.222] 11 235 ms 30 ms 29 ms balt1-c1r4.edgehosting.net [68.169.0.4] 12 30 ms 29 ms 29 ms 69.63.143.195 Trace complete. Now then, two questions - Are you married? How tech savvy is your wife? She could have blocked motorsportreg.com in your router to keep you home weekends. |
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12-12-2019, 12:40 PM
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Well it doesn't sound like you have a resolution issue.
Since you can get to the server with one service provider (COX) and not the other (condo?), I'm thinking that maybe this is being blocked by the condo SP. Either globally, or at the router as rockfan suggests. Do you control the router? Do you have any "nanny" filters configured? |
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12-12-2019, 12:45 PM
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Just checking back in....
Don't think DNS resolution has been eliminated for the OP....yet. Keep in mind that ICMP (tracert, pings) are not TCP like the browser traffic....could be port related too. ....pssst....it's DNS  ....Good luck! |
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12-12-2019, 01:02 PM
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Quote:
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12-12-2019, 01:14 PM
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Join Date: Apr 2002
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I missed that post
....bad eyez 
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12-12-2019, 01:23 PM
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Ok, I was able to do the Tracert (thanx Rockfan for showing me how to do that) and here is what I got:
 I have no idea what this means... And Mrs. Balloonmeister is not tech savvy.
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Harry 2003 Boxster S 2018 Macan S 2018 911 Turbo |
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12-12-2019, 01:33 PM
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Location: chealsea, quebec, canada
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(i got a bad certificate warning when i try to get to that site using the IP or its url)
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I make spelling mistakes and my written English is difficult to understand. |
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12-12-2019, 01:39 PM
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Using different networks will point you to different DNS servers. Maybe DNS cache is stale. at a command prompt type ifconfig /flushdns and see if the works. If not at a command prompt type nslookup Do this for both your cox network and the other one you mentioned and post your results. |
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12-12-2019, 01:46 PM
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12-12-2019, 01:57 PM
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It'll be legen-waitforit
Join Date: Jan 2002
Location: Calgary, Canada
Posts: 7,005
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Most likely the router/firewall at your site/home blocking it. If it works on cell, but not on your wireless it's probably a local setting on wireless or firewall
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Bob James 06 Cayman S - Money Penny 18 Macan GTS Gone: 79 911SC, 83 944, 05 Cayenne Turbo, 10 Panamera Turbo |
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12-12-2019, 02:25 PM
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The Unsettler
Join Date: Dec 2002
Location: Lantanna TX
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The internet is like a road system with turns, on and off ramps, etc.... The mobile devices when off WIFI are driving to the destination from a different starting point so they are taking different roads. The condo WIFI takes OP on a route that has a bridge out. He can try changing the DNS his Surface uses from what is most likely the ISP's DNS to to a public DNS like google.
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"I want my two dollars" "Goodbye and thanks for the fish" "Proud Member and Supporter of the YWL" "Brandon Won" |
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12-12-2019, 06:01 PM
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Quote:
On the Cox network in the condo: 
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Harry 2003 Boxster S 2018 Macan S 2018 911 Turbo |
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12-12-2019, 06:30 PM
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No further resolution is needed. If he can't get to https://69.63.143.195 (which he can't) it's not a DNS problem. Period. Reread post #6 Last edited by David Goodman; 12-12-2019 at 07:48 PM.. |
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12-12-2019, 07:43 PM
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12-12-2019, 07:59 PM
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