Pelican Parts Forums - You ever utilize “your money back guarantee “ for something small?

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My policy is they only get one chance.

I've never bothered claiming back on something small but I have written emails to the managers/owners of the companies.
Basically I tell them I will not buy from their company again and I will tell my friends and family of what happened.

Recently I complained about the forced advertising at a gasoline station. They have a TV that turns on and starts blaring as soon as you start pumping gas. I wrote an email to the head office of the owners and told them I objected to the volume of the TVs. In my email I wrote that I would not be visiting their establishments until they fix the problem.

They never replied... So I haven't gone back to any gas station owned by that company.
I'm only one person so whatever but it makes me feel better.

I've never returned anything insignificant, nor ever complained so "they" can fix it either...

Silence is golden....so I keep the gold too.

You only get one chance to piss me off....now GOML :D!

Quote:

Originally Posted by Jeff Hail (Post 10867084)

I have purchased and returned over 200 avocados from Vons at Sand Canyon and Soledad. These were purchased 3 at time or the bunch packaged in the green net. Bought, went home, cut some open and brown/ black mush yuck. Some of these even appeared under-ripe based on the hardness test.

That store hates me but avocados are not cheap. I stopped buying them at that location. I have brought milk cartons direct from the store refrigerator to the managers desk as a courtesy and to shame them that were 2 months past expiration and cartons bulging.."here this is for you".

Money back guarantee you betcha!

Anywhere you go....the avocados that come in the green netted bag are always bad. After about the 10th time of buying them at different stores, it's always the same thing. Now, I just buy 1 or 2 regular avocados and eat them as they ripen.

Part of my business model is and was to always have the longest warrantees on a lot of the products that I sell.

If the manufacturers warrantee is 1 year, I advertise it as 2, sometimes 3 years.
If it’s a product of my own, it comes with a longer guarantee than anything similar.

If they are shopping my product vs. a competitor, on a MAP. item my warrantee wins.

Why..because virtually no one bothers to ask for a replacement years down the line.
We do ask that the defective item be returned, and we do examine it to make sure it is not user error.
If they do...we happily comply.

I can’t remember the last time we had a claim, and we sell a lot of product.

Quote:

Originally Posted by sc_rufctr (Post 10867404)

You are not alone!

One gas station I used to frequent to buy gas and beer put in those LOUD noise makers advertising screens. The mute button did nothing. I finished pumping gas and went inside and asked if the manager was there. He happened to be. I expressed your exact sentiments, and he said it was a corporate decision and he could not change it. I told him to explain to corporate when the profits drop, to point to those ads, as I will take ALL my business elsewhere. I never went back. That station closed, was torn down, and re-opened as a different brand, no TV screens. I still don't go there as my new regular station has served me well.

I think that some people make it a hobby to return items and get their money back. I work for a food manufacturing plant (Almond Butter, Almond Milk, and Roasted Almonds for ice cream companies and candy companies). We get our share of ridiculous complaints......recently we got a complaint from a guy that our labels were stuck on too well and this guy wanted to use the jar to store nails but we ruined it for him.....demanded his money back.

you should have sent him an extra label

Years ago bought some socks with a ten year warranty against wearing out. They slowly progressively shrunk so there was no chance of them wearing out because they eventually became too tight to wear.

Rosle can opener. Had it about five years with a lifetime guarantee. Stopped working. They honored their pledge and explained that there was a batch that, for some reason failed over time. The new one is much better. Rosle is pricy but they make an excellent product and stand by them.

http://forums.pelicanparts.com/uploa...1590027338.jpg

Dillon Reloading equip. has the best warranty in the business. My 650 went underwater for Katrina.
Several mts after in went underwater it was rusty and looking bad. Called Dillion, told them I wanted to have it rebuilt because of the rust. Guy asked me does it work? I said 'NO".He said its still under warranty and will be replaced at no charge.

My Ryobi sawsall/reciprocating saw had been dropped off ladders onto concrete, done numerous hours of work. And I'd just plain old worn out a part of it. When I went to buy the part the Ryobi man said it's quite hard to fit so we'll fit it for free and have it back in two weeks. I was very happy.

Tree weeks later they presented me with a brand new one because they hadn't been able to repair it in the guaranteed time frame. What service!