Help Identifying a Missing Part with Tankless Water Heater - Like a hose clamp
 

I got all my plumbing and gas lines done over the long weekend and when I turned on the water, all hell broke loose inside of my new tankless water heater. Basically, it's missing a hose clamp and so a pipe inside came disconnected.

The Problem:
This is a specialized clamp - I'm wondering if anyone knows the proper name of this type of clamp.
I purchased the tankless over 5 years ago but am just now installing so returning is probably not an option.
I'm contacting the manufacturer today to see if I can get a replacement but I'm wondering what this type of clamp is as I may be able to source one somewhere.

1st Photo shows a clamp inside the tankless:
http://forums.pelicanparts.com/uploa...1622570314.jpg

2nd Photo shows the missing clamp:
http://forums.pelicanparts.com/uploa...1622570368.jpg

Who's heater?

Rheem

Oh, I don't know too much about them. If Takagi, you call and the part will be in the mail. Much smaller company compare to Rheem. I am sorry, I don't know what that part is called. Try calling Hirsh pipe and supply up in your area. I believe that are a Rheem dealer.

same as on my rinnai. I can try and get one if you need
anthony

That is a retaining clip it’s only purpose is to hold the pipe in place (there’s an o-ring that makes the seal)
They are not off the shelf type clips so your only option will be to contact rheem for replacement

Problem Solved!

I purchased another tankless - I had no choice as I am having my mom's 90th B-Day party in a week and people staying at my house. I bought a new one with the intent of returning the old. However, my brother wants the old one so he'll get it.

That said, I installed the new one last night and everything works perfectly. When I removed the old heater, I set it on its side and there was a rattle inside. I opened it up and the retaining clip is in there - I still have to retrieve it because it is stuck in the back behind some stuff, but it's in there.

This remodel is turning out to be way over budget :(