Please take your business somewhere else.

[Por_sha911]

Chris Sirianni typed four words in capital letters, hit print and taped the message to the front door of his restaurant. The printout said simply: "BE KIND OR LEAVE."

Restaurants and others in the hospitality business have long espoused "the customer is always right" and "all are welcome." Now, many are rethinking that philosophy thanks to a surge in toxic customers and poor behavior.

Mike McNamara, who founded the Hog Island Beer Co. in Orleans, Mass., posted a message on Facebook, along with hashtags #thecustomerisnotalwaysright and #goodvibesonly, telling customers who don’t have "good vibes" to "please find another place to spend your money."

"To the 97% of y’all who are awesome—thank you. To the remaining 3% of you, your mother called and she has a bar of soap for you to chew on."

He decided to say something publicly after a man in a large group became belligerent, badgering a teenage hostess to seat the party at an unavailable table. When Mr. McNamara intervened, saying the group would have to leave, he recalls the man asking, "Who the hell are you? I’m not done with her and I haven’t even started with you." Mr. McNamara responded that he was the owner. The group left.

https://www.foxbusiness.com/lifestyle/restaurants-hotels-push-back-uptick-customer-complaints

[drcoastline]

Bout time.

[Baz]

Need a big sign for all social media......

"BE KIND OR LEAVE."

[Esel Mann]

Actually needs a big giant sign i'm a small business owner that is excuses driven and not results driven and this is a one way street and i'm a giant sloth douche. The clown lets his employees take the first salvo for his excusery and lack of businessry? Sorry but for an owner too little too late. Needs to be front n center and take a public whipping.

[craigster59]

"If you have more than 2 requests on how you want one of our dishes served, go home and cook it yourself".

[LWJ]

I have this saying as a piece of art. It is a known New Orleans slogan.

[oldE]

Originally Posted by Esel Mann

Actually needs a big giant sign i'm a small business owner that is excuses driven and not results driven and this is a one way street and i'm a giant sloth douche. The clown lets his employees take the first salvo for his excusery and lack of businessry? Sorry but for an owner too little too late. Needs to be front n center and take a public whipping.

Did you forget the green?

Best
Les

[KevinTodd]

You civilians simply would not believe the mind-numbing amount of questionable behavior that occurs on a daily basis in the restaurant business. It had been getting progressively worse for years prior to the pandemic, but now it has become nearly untenable.

[Instrument 41]

News flash folks. Lets take Restaurant out of the conversation and input with ANY other type of business and the message of all owners would mirror this. Its not the institutions that are changing it is the public in general that is getting less kind and more self centered and entitled.

[KFC911]

Originally Posted by LWJ

I have this saying as a piece of art. It is a known New Orleans slogan.

Yep... a local Cajun influenced restaurant/bar/music room had "Be Nice Or Leave" signs & doo-dads scattered all over years ago.

PPOT needs a sign

[Seahawk]

Originally Posted by KevinTodd

You civilians simply would not believe the mind-numbing amount of questionable behavior that occurs on a daily basis in the restaurant business. It had been getting progressively worse for years prior to the pandemic, but now it has become nearly untenable.

I was a busboy, waiter and bartender for years in HS and college, other "service" jobs in the summers...even though this was in the Pleistocene Era when folks were nicer, I learned everything I needed to know about the underbelly of human nature from those jobs.

Originally Posted by craigster59

"If you have more than 2 requests on how you want one of our dishes served, go home and cook it yourself".

I wish I had been able to say that!!!

[masraum]

I applaud this and hope that it takes over. There are a thousand and one videos out there of people being asses at businesses. I guess many years ago, when I worked in retail auto parts, I experienced a few of these folks. Only 2 or 3 stand out in my memory now after >25 years, and one of those was someone that attempted to steal something. Even then, they weren't as bad as some of the videos that I've seen recently.

I hope this trend gains momentum. I'd like the "Karens" of the world to not be welcome anywhere but at home.

[RANDY P]

Cust is right until they break policy, then customer is wrong.

rjp

[cabmandone]

I've been plenty upset at poor service or slow service but never take it out on the staff. If I don't like the service, I just don't go there again. People are too on edge these days.

[cabmandone]

Originally Posted by masraum

I applaud this and hope that it takes over. There are a thousand and one videos out there of people being asses at businesses. I guess many years ago, when I worked in retail auto parts, I experienced a few of these folks. Only 2 or 3 stand out in my memory now after >25 years, and one of those was someone that attempted to steal something. Even then, they weren't as bad as some of the videos that I've seen recently.

I hope this trend gains momentum. I'd like the "Karens" of the world to not be welcome anywhere but at home.

I went into the parts store the other day and told them their Co2 bottle caused my kegs to leak and I want a free refill. The guys who own the place are friends of mine and both laughed. I said "If your tank wasn't hooked up to my kegs, my kegs wouldn't have leaked the Co2 from your tank. Your tank caused my kegs to leak!"
My friend looks at his brother and says "Man we have stupid customers"

[masraum]

Originally Posted by cabmando

I went into the parts store the other day and told them their Co2 bottle caused my kegs to leak and I want a free refill. The guys who own the place are friends of mine and both laughed. I said "If your tank wasn't hooked up to my kegs, my kegs wouldn't have leaked the Co2 from your tank. Your tank caused my kegs to leak!"
My friend looks at his brother and says "Man we have stupid customers"

We used to prank call each other. One of the guys called the store he worked at. "You owe me a new engine! I painted my engine with your high heat paint, and it caused my engine to over heat. I had to replace the engine and now you owe me."

Apparently, he had the guy flustered trying to deal with him and defuse the situation.

I had a guy come in once and tell me that we gave him defective brake pads, and now we owed him brake pads and new rotors. He'd managed to put the pads in backwards, pad material was facing the pistons. The pad material looked like someone had hit it with a round cookie cutter and the pad backing plate was trashed. "Sir, this damage is because you put the pads in backwards." He was surprisingly OK when I pointed that out. Usually, most folks try to distract from the situation by getting loud and obnoxious.

Another time, a guy called up, "I got X at your store. I installed it and that didn't fix the problem. I want to return it, but I can't find the receipt." I advised that without the receipt we couldn't give a refund. He got obnoxious and started *****ing and asked for the manager. "Actually, sir, I am the manager." His tone completely changed, calm and defeated. "Oh sheite. I effed up. I guess I'm really screwed now." I told him to bring it in and we'd see what we could do.

We had another guy come in, being a bit of a twat, not horrible, but definitely not engendering any goodwill. We told him that we couldn't help. He turned around in a huff and started to walk off. My buddy and I who had just been talking to him, in unison, in our most syrupy voices "Have a nice day." That pissed him off. He spun around, said something, and then stormed out.

[fastfredracing]

Even on my end, as a small one man repair shop . People come at me , like I am their server at Applebee's .
I put up with it for 30 years, taking into consideration, that the customer is always right, but over the last few, we have been systematically ghosting the bottom 10 % , and concentrating on those who are good to deal with , and we have forged out a good working relationship .
My wife came on board 3 years ago, she runs the office. Funny, the same people, who I always found unreasonable , and difficult to deal with, were driving her bonkers also .
We made a decision to weed those few out too . Life is too fking short, and its not like I am making 6 figures here .
I do my best to provide great service, but I will not be treated like the help in my own place. Bye felicia
We have a good thing going here . I want my last 10-15 years in the working world, to be a tad bit more pleasant .

[Norm K]

Originally Posted by cabmando

I've been plenty upset at poor service or slow service but never take it out on the staff. If I don't like the service, I just don't go there again. People are too on edge these days.

You can tell a lot about a person by the way they treat wait staff.

_

[Zeke]

Originally Posted by Baz

Need a big sign for all social media......

"BE KIND OR LEAVE."

Or maybe on Pelican.

[GH85Carrera]

We had a few customers over the years make the front counter lady cry. The owner told one jerk to GTFO of the business and never come back when he was ranting at the front counter lady about something that was not our fault.