You got that right.
My wife waited tables in a nice restaurant in the summer before we got married. She advised me from her experience, "Money doesn't buy you manners.".

When I delivered customer service training, we spent a lot of time on dealing with customer complaints. I made them aware they would at some time have to use a phrase something like, "Sir(or madam). I would like to help you but I can't do that if you can't control your temper and your language."
I also told them they should have a conversation with their manager before they got into such a situation so they knew what sort of support they could expect. Life is too short to put up with abuse in the workplace. You wouldn't be expected to take it from a co-worker. You shouldn't have to take abuse from a customer.

Best
Les

There was probably a thread here after a local restraurant to me told 18 people to get out.
Maybe someone needed a snickers bar.
Restraurant doesn't seat until all party members are present.
Restraurant had line of others to take their places.

The security cam footage ended up being released.
When the owner came over, that was that.
Our rules or leave.

Agreed. Was out to dinner a few weeks ago and it was miserable. Drink order was wrong, entrees were slow and one was wrong.

We were polite to the server and she responded in kind, comped us drinks and the entree that was prepared incorrectly.

We bought the kitchen a round and I tipped the waitress 30% based on the total order amount without deducting for the comped meal but I won’t go back there.

I wish you were closer. I have a 2000 Durango that needs suspension work. The guy we had scheduled to do it ended up having surgery. It is very hard to find someone to do work these days. Especially on older motorcycles.

Good for you. Today's world generally does not teach service providers to have what I call "a service heart", at least not like in the "Pleistocene Era" (as Paul so eloquently put it); but there are many that naturally have a heart of service. It is not so much that they are so easy to identify when things go right, but they are at their best when things go wrong.

Don't get upset with the people working at McDonalds. They work there for a reason and it's not because they couldn't get into med/law/astronaut school.

You haven’t been living in public assistance your entire life, and then suddenly had $1000 a month to go blow then used it to venture out into polite society where are your horrible behavior didn’t fit

Id tear that job up for you . I like suspension work. Love swinging the big hammer, and pushing ball joints in and out with the press. Those Durango's are pretty tough to get the lower ball joints in and out of the arm. Same with the pickups .

I have the complete arms. Upper and lower and tie rod ends.

Customer can be 100% in the right..still needs to be kind.

i worked in the restaurant biz. pretty much solidified the fact that customer service inst my strong suit. but it works both ways..i needed to be kind as well, and that didnt always happen. my bad. i know this now.

I worked at autoparts stores for about 3 years when I was younger. I tried to maintain a cheery, good attitude, but there were times, that I failed miserably. Then I spent about 4 years bartending. Again, probably not the best fit, but I managed to get better.

It's probably best if I'm not required to be THAT customer servicey. I can do a decent job 97-98% of the time.

Indeed.

Or how the doctor treats the nurses and other hospital employees.


I almost got in a fight about 15 years ago. All I said was, "What would your mother think of you talking to a nurse that way?"


He apparently thought it was none of my GD business how he talked to the staff, but he was wrong, because he did it in front of me.

Mean people suck.

That just doesn't make a lot of sense to me. Mixed messages sent. If I'm unhappy I just finish up, pay the bill as quickly as possible (leave cash in their stupid little folder if they use one) and walk out.

ALL the staff is responsible for the level of service and the quality of the product. It's a trickle down system, the servers tip out the bartender and bus service as well as the kitchen. Even if it's not not the server's fault, she deserved nothing for not noting the wrong drink and the wrong entrée. She's the patron's single contact in most circumstances and its her duty to take the order and serve the order taken.

This is not a case of the soup being cold.

Around here we are into leaving reviews on tripadvisor. If the place is bad I flame them. They deserve to lose customers. The owner/manager, if they are any good, will read the reviews and do something about it to avoid losing more custom. If lots of people leave reviews it's a good warning to others not to go there and waste your time and money.

And if the place is good I leave glowing reviews.

Bill, I have an opinion that flaming a business to share your negative experience with others on social media is really kind of mean-spirited, especially if one posts negative things after one visit. The place might be having a bad night, chef quit, fish delivery was late, 2 waitresses didn't show up, etc. Restaurants are live enterprises and have their ups and downs, I feel that flaming someone's livelihood is negative in itself. When I have a problem or dissatisfied with a meal I take it directly to the owner or manager Give it face to face, not to their back. YMMV, just sayin"

I've never stiffed a waitress for poorly prepared food and, if their wait service is crap they get a smaller tip but they never get stiffed.

I have a friend who owns a repair shop as well and his expression is "I had to fire a customer today." Too many people with unrealistic expectations. ...


Lee

Why?

Yes, the public is expected to pay a portion of a server's hourly wage, but if they are minimum wage types then the min wage should be good enough.

It used to be in CA that servers were exempt from min wage laws as they always seemed to make more even when their min wage wasn't equal to that of the rest of the labor force. That is no longer true. CA statewide min wage is $13/hr. Even a piss poor server is gonna make 18-20.

In many cases, I see a server less than 3 times during a meal. They take the order and possibly deliver beverages ahead of the meal. The meal is brought by a 'runner' who usually has no idea as to what plate goes to the guests and has to ask. That alone is cause for a 10% reduction in tips.

Oh, but if the original server walks up and asks, "How is everything, OK?" when I'm in the middle of a conversation, or worse yet, my mouth is full of food, that's another ding. They are simply not being polite nor observant and couldn't give a rat's ass about your meal.

If I do see the server the 3rd time in proper fashion (discounting their patronizing visit), it would be to 'sell' dessert. Yes, sell, also known as check building.

Furthermore, any delay in getting a check so that payment may occur is another ding. You say no to dessert you should have a check in no less than 3 minutes. Not 15, when I start to walk out, slowly, to show my contempt. I expect to pay, just get it over here so I can. That seems to work every time.

But I'm so fed up with the restaurant business that I haven't been out to dinner where one might expect a tablecloth in at least 8 years. That is other than being invited by the stepson for Mother's Day. I have no expectations whatsoever on a holiday and wouldn't pay to have dinner on a holiday if I can possibly avoid it. I have waited well over half an hour at a table on Mother's Day just to be served a salad and another half hour for the main course. I try to be polite under the circumstances.

And then another year passes.

It's to warn others not to be ripped off. In this country we have what's called the fair trading act and it's based around a product or service being "of reasonable value" and if it's very poor F' them and save the next person some money. So that's what I'm basing my comments on. Most of my reviews are glowing reviews. We are a no tipping country but I give tips for OK or better service, so I'm certainly not mean.