Anyone else? Pelican Orders held up for one part

[EUROTICS]

hi- anyone else dealing with this nonsense?
large orders held up for one back ordered or out of stock part:
I place orders thru out the year and each time I look at availability and amount in stock BEFORE I order and I work around and delete the parts not available or on a time sensitive delay from Porsche itself so that I can get the parts I truly need to finish a 911 or 356 and then I place order and get a confirmation of parts available and wait for tracking # and then nothing, till 8pm that night the computer generates a email saying "slight problem" and complete order held up for 2 bushings and now the parts I needed WHEN they said they would be delivered are still sitting their till next day or when I catch that "slight problem" email.
Anyone else trying to meet deadlines and running into this same problem over and over again??
I've suggested for years they reprogram their computer to send available parts on the time frame they said and a follow up email saying what parts will come later or out of stock or not available so that instead of the whole process coming to a stand still the customer or shop get the 3 or 5 or 20 etc. parts and only the one problematic parts not sent. It's a much better work around then the order frozen for 1 part.

[Norm K]

Clearly they're trying to minimize shipping costs.

It would probably be fairly simple for them to have a button that would allow buyers to select the option of shipping stock items and automatically cancelling out-of-stock items, immediately emailing the customer as to what shipped and what was cancelled.

To go a bit further, the system could probably estimate shipping on back-ordered items accurately enough to be acceptable to both Pelican and the customer. Then, the customer could select which items they're willing to wait on (while knowing how much extra it'll cost them) and which they want to cancel.

_

[ltusler]

That and if you order 2 day shipping for instance, its 2 days from when they decide to ship.

[stevej37]

No comment here....I know where my bread is buttered.

[Bill Douglas]

It probably done for the sake of those foreign guys who live in strange out of the way sort of places. I hear they spend more on shipping than they do for the parts.

[Sebscst]

This has happened to me, I had called them and asked to please ship what was ready and they did. Have you tried contacting them.

[A930Rocket]

I ordered a new starter from Tasca Ford that said it was in stock on the website. I don’t order backordered items. I got an email confirming my order and a few days later, I got an email saying it’s a long lead time due to Covid, etc. Two weeks later, I got an email today saying it’s being shipped. Why say it’s in stock, when it’s not? To make the sale.

[matthewb0051]

I've experienced this from several auto parts companies. I think most are good enough now to show what is in stock and ready to ship and what isn't. Not saying that was the case a few years ago.

Worst experience was Rock Auto. I paid for expedited shipping. BUT that did not include expedited order processing. So what should have taken just a few days took 3 weeks. The Customer Service rep actually told me that orders are processed as they come in and just because you pay for 2 or 3 day shipping it could take a few weeks to fill the order. Never again!

[Zeke]

I think you're a shop, not a retail customer. You may want to rethink how you source your parts.

[jcommin]

It could be about fill rate - especially if you are a shop. It does no good to place an order for parts and get a partial shipment. You now need to run around to get that missing part. That is lost time and probably money.

I work for a automotive part company that has a huge aftermarket business. Our fill rate is 98% of better with a 3-5 day turn around. Customers expect this - anything less causes problems and if they persist, you are looking for a competitor.

We experienced lots of problems since the pandemic - material shortages, purchase part delays due to material shortages or shipment times. It's pretty brutal. Past due dollar climbs (you have orders but can't ship) and you fill rate goes in the dumper. So the focus becomes serving your best customers and everyone else gets in line. This is a double edge sword because our suppliers do the same. We maybe a small player and we get on the wait list.

I will tell you it has improved

[Jeff Alton]

Originally Posted by Zeke

I think you're a shop, not a retail customer. You may want to rethink how you source your parts.

And if you are a shop, just buy where Pelican buys from, like most shops do.... Why are you buying retail if a shop?

Are you fooled by them saying "in stock"??? I could advertise everything our suppliers show in stock as well, does not mean it is on my shelf..... Retailers have access to the back end of suppliers web inventory, allows them to show parts as in stock when their WD of choice has it on their shelf.... takes time to get and process and ship.

The Pelican warehouse does not stock all the parts they show "in stock"..... Same as pretty much every other web based retailer.