How does a laptop LCD fail in less than 4 months?

[Tobra]

POS Dell laptop, blinking diagnostic lights say LCD failure. Have never had that happen before. May be salvaged with BIOS update, maybe.


Computers and I do not get along. When they tried to sell me on the mandatory electronic health records, I should have chosen to take the 10% hit on all my reimbursements instead

[sc_rufctr]

Does it have a warranty?

[Tobra]

Just expired. It may be that I can hook up a monitor and do a BIOS update to fix it

[sc_rufctr]

Regardless I'd take it back to the place I bought it. 4 months is ridiculous.

And I'd make sure they knew I was unhappy.

[Arizona_928]

Electronic health records.... sounds secure

/s

[john70t]

Dumb question here, but is there a hotkey to turn on/off the screen? I've done that a couple times probably.

[wildthing]

Try to hook up an external monitor to see the diagnostics.

These casings are so thin these days just a little pressure in the wrong spot causes something to become loose or break...

[Gogar]

yeah definitely don't spend any money on it until you hook up that external display. If you have one handy

[Zeke]

I'm not fan of extended warranties but if this is for work and deductible, I would have bought every warrantee and in house service I could get.

IDK about records and the 10% but that sounds like a lot of money.

[rfuerst911sc]

Was this purchased used or refurbished ? Sounds like it had a 90 day warranty that's why I am asking . Hopefully you can solve the issue .

[spuggy]

Originally Posted by rfuerst911sc

used or refurbished ? Sounds like it had a 90 day warranty

Yeh. If it were actually new, "infant mortality" is a thing for electronics, believe it or not. Otherwise, they tend to just randomly fail somewhere along their lifetime. Unless they have moving parts....

Originally Posted by Zeke

would have bought every warrantee and in house service I could get

What he said. I buy lots of Dell gear. All Pro-quality gear (Precision) at the 3, 4, 5 year mark either when they come off-lease, or when companies can no longer extend the next-day on-site service call coverage - and ditch them like a hot potato.

I've had most of them for 10 years, zero issues, very reliable.

I wouldn't touch consumer grade stuff - although Dell's lower-end laptop stuff (Inspiron, Latitude etc) are actually quite well-made, you should see the inside of cheap consumer laptops like Acer or Toshiba competing in a market where $5 makes all the difference. Uh, that's a hard "No", thanks.

Originally Posted by rfuerst911sc

Hopefully you can solve the issue .

Yeh, good luck.

[Superman]

I'd walk that thing into the place where I bought it, Tobra. In its broken condition. See if they feel some sense of ownership about this problem. If not, then I'd walk out for the last time and be sure the story to plenty of people.