Door dash testing extorting tips from customers
 

'If you don't tip up front, we can't be sure how long it will be before you get your order'

The mafia calls it "protection". If you don't pay up, your business may get attacked but who knows...

It also means if you tip up front you have no way to reflect if your order is cold or damaged from something sitting on tip of it. Um, no. Tip is for when you get good service and your order is correct.

If the delivery people need extortion to get tips and make good money then maybe they need to find a better job.

https://www.foxbusiness.com/fox-news-food-drink/tip-driver-pay-price-doordash-warns-delivery-delays-happening-no-tip

There are so many products and brands I want to boycott. But I don't use them anyway, so I can't. Food delivery is another of them.

There is no Door Dash anywhere near where I live.

I am with Mr Lee. How am I going to boycott Starbucks or McD more than I do

Another thread already running.

Obviously, in this case, this isn't true. The tip entices a courier to bring you the food and nothing more.

Personally, I'd go get the food myself and skip the drama and uncertainty. But I don't live in NYC or San Fran, so maybe I don't appreciate the value DoorDash adds.

My son door dashes during college break. He's very particular about restaurants, delivery location and the tip amount before he'll accept an order. He makes $30-$40/hour. As far as I can tell its not door dash thats 'forcing' the tips, just they are explaining the reality that only idiots will take your order if they can't make enough on the delivery. Market rate baby. You can go ahead and order but it might take a while to receive it if you aren't willing to pay for the privilege.

Surely, there has to be a rating system for the drivers to view the customers who tip well, poorly or not at all. Maybe it's never made viewable to the customers, but I'd think it has to exist.

I'll ask a Door Dash Driver. I have 3 co-workers who will literally Door Dash cups of coffee and trivial stuff- I can't believe it.

I discovered that Uber drivers will play stupid and be unable to find you and cancel your ride after being at your (wrong) location for a few minutes. My understanding is they get paid at a certain point of time. Super annoying.

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Drive with a DoorDasher and see how often extortion discussions arise.

WTF is wrong with some of you ..

I use Uber Eats on occasion .. you place the order, then checkout..

At the end a screen pops up for suggested tips.. I always give a tip

The driver gets the tip.... I know that the few bucks I tip is guaranteeing my order gets to me...

Before the internet, we ordered Pizza via phone...when the delivery guy came you slipped him or her few bucks.. Is this fundamentally different?

Up front vs on arrival is totally different.
Do you tip your waiter before you get service too?

Also, most of these services skim the tip to the actual person providing the last step. I remember having this discussion with a younger coworker that did Uber part time. There were 'ways' that both Uber and the drivers each played each other and the customer. One example: if the driver picked up someone(s) after a night bar hopping, and subsequently 'barfed' in the car on the ride home, that person would be charged $300 cleaning fee on top of the rate for the ride. Uber kept 2/3's of that..............

Yes!
I delivered pizza in my college days. A pie that is ice cold or looks like it was bounced around and is a mess doesn't deserve a tip. If people tip when they order the late, botched delivery still gets reward for what should have been done right.

It's not a tip, it's delivery enticement money.

You have made your point and other's have countered but you remain steadfast to the same argument. It does not work like you are saying it does.

Do customers see their food and make a decision as to timeliness and quality, absolutely. The driver is long gone at this point. Driver and customer seldom see each other. The customer has to act in a fair manner but is subject to human nature. They will (often) cheat the driver because they can get away with it - cheat like a boss.

A delivered pizza tip is face to face. Human nature is involved again but in reverse. Face to face protocol is involved.


I did ask my DD friend if she can see a rating on customers. No response yet.

Customers are often not beautiful people. However, I was DD driving my friend around later evening in my mini-van with new tires in a snow storm as her car would not go. A customer gave her a $100 cash tip for braving the storm as no one else was out driving.

I can envision some customer push-back in the future.
Food doesn't arrive in X minutes and it gets cancelled...and a charge-back on the C/C...which costs DD money.
The customer gets banned but they're already pissed and don't care.
Friends can order, or they off the butt and go pick it up from the restaurant, or stock the freezer.

Eat food from a sketchy source? Ummm no.

I stopped ordering the occasional from a pizza place a few blocks away after it took an hour. Driver was baked.
I could have driven across town and cooked the thing in that time.

That's sucks. I've heard so many BS stories about uber that I'd likely call a real taxi. I don't know how eff'ed up they are, but I would hope for something better than greed and cheating.

The market will sort it out. Some company will come along and guarantee good service and Uber will regret their lack of vision.

The sit down restaurant analogy doesn't apply, with Door Dash, or Uber Eats, you never see the driver, They drop the food off, take a picture of it by your door, and text it to you that your food has arrived... I have a Wyze doorbell, so I know the instant the food is dropped off.. I never interact with the driver..

Uber Eats', Door Dash are a different model from traditional sit down or delivery..

A really good pizza place near me did away with its own delivery driver in favor of Uber, and door dash..

If you didn't tip a pizza delivery guy ( the way it was done years ago)... what are the chances if you ordered there again that your order would be delayed or ignored...


Maybe Uber and Door Dash should call it a delivery incentive as mentioned earlier..

Even with Uber and Door Dash, do you think your order will get priority if the driver sees zero tip?

A few years ago my F250 PSD was at the dealer, because the smoke came out of one of the computers

I called a real taxi/yellow cab company to go pick it up...My truck was about 12 miles away...The dispatcher told me they couldn't pick me up for an hour, and the ride cost $25.....

After I hung up.. I installed the Uber app...set it up, and requested a ride... $12 and 10 minutes later I was on my way to get my truck
When you request an Uber ride... you see all the drivers nearby on the app...There are usually quite a few near me..

Eff waiting an hour for an overpriced ride...Screw the traditional taxi companies.

Oh and with Uber rides, the tip suggestion comes after you are dropped off.....

in the maybe dozen times I've used Uber for rides, the cars were immaculately clean, newer cars.. Some of the drivers were quite interesting while making small talk...

Compared to traditional taxis... clapped out Chevy Capris or Crown Vics...

Vinyl seats with unidentified stains and spooge on the seats...

This ignores the value of a cash tip. Also ignores what a tip is in general, as already mentioned.

In a way it's Sort of a benign but still pretty dark preview of what a cashless CBDC society is going to be like.


I've never used doordash and hope not to.

I'd never do it .... 'cause I'm not a thief ... but what's to prevent someone from walking in pretending to be DD and just picking up a bag of Chick-Fil-A sammiches ... free food! ...or the couple of other places I frequent .... nothing that I have observed.

Smile you’re on candid camera.
Other than that probably nothing.

My local liquor store has a wall of shame…

"Then cancel the order." ...*click*

There's no click. You can't even get it off youir chest by slamming the phone. :D

I never use Doordash or any of those people but once jsut to try it. Iam too cheap plus, it gets me out of the house. If it weren't for me, my wife and kids will support the rent or mortgage of some of these drivers but then again, my wife don't like to spend extra money like that. I shove them out the door so we can eat there plus the food is better hot and fresh instead of harden cheese on pizza.

I don't uber but the few times when were were in SF. All the cars were clean and drivers were regular folks trying to make a few extra bucks and all were friendly. The Yellowcab drivers look pretty sleezy and dirty. The taxi were looking pretty dirty and old as well.

I don't understand this tipping before service? Demanding a tip just don't sit well with me, maybe l am just like my dad, tipping is for excellence service. No fooking tip before service and I surely hope the market speak and they lose business by making such threat. In this town, there are too many bleeding hearts for the struggling and like to feel they are making a difference so they should still thrive. Ain't gettin' it from me if they make such statement.

Check out how much the service fee is...

You can bet that door dash takes 75% of it.

SO that driver is getting $2.50 to deliver your burger while doordash takes 7.50. Thats why I tip. Its also why I don't use them very much.

It may be a higher percentage than 75% but none of the tip. I'm still reading.

Just got a text from another DD driver. Said out of a $6 dollar delivery fee and a $3 tip he will at least get $5. Yikes.

Edit:

Dasher gets a portion of the delivery fee, surely, but no idea how much.

What fees do I pay? (https://help.doordash.com/consumers/s/article/What-fees-do-I-pay?language=en_US)

Service Fee: This fee helps us operate the DoorDash platform. Service fees start at $0.60 and may increase based on the order subtotal.

Delivery Fee: This fee is charged on delivery orders and helps DoorDash cover costs associated with getting your order directly to you, and can vary depending on the merchant, location, and other factors, such as demand. Delivery fees currently can vary, starting at $0; DashPass members enjoy $0 delivery fees and reduced service fees on eligible orders (read more on DashPass below).

Small Order Fee: In some cases, this fee is charged to enable us to make small transactions worthwhile to fulfill. A $2.50 fee may be charged if your order subtotal is below a certain amount.

Expanded Range Fee: This fee helps DoorDash preserve your access to the available merchants farthest from you. To help ensure the quality of such deliveries, we offer consumers the option to access those merchants for an additional fee.

Express Fee: This optional fee applies when you select Express Delivery at checkout. When you select Express Delivery, DoorDash matches your order with a Dasher more quickly than standard orders.

Regulatory Response Fee: DoorDash may charge this fee when a local or state regulation leads to increased operating costs for DoorDash. (For example, a local regulatory authority may temporarily cap the fees we may charge restaurants for operating on the DoorDash platform.) This additional fee enables us to continue offering you convenient services and ensure Dashers make meaningful earnings. Regulatory response fees are flat fees that vary based on region and currently may range from $0.10 to $3.40.

Other Mandatory Fees: In some cases, government authorities require DoorDash to charge certain fees. These fees are applied based on local regulations.

Note: This list of fees is not exhaustive and may be subject to change.

What other charges might I pay when I place an order?

Estimated Tax: Estimated taxes are calculated based on local regulations as well as the order subtotal. Finalized tax will be shown on your order receipt.

Optional Dasher Tip: Every dollar you tip is an extra dollar in your Dasher’s pocket. You are able to tip either at checkout or immediately after the delivery. Dashers always receive 100% of customer tips, and tipping is completely optional.

I have seen some cross verifying between the food place and the driver but nothing serious. Mainly because there can be more than one DD waiting for pickup.

LOL
That's a polite way of saying pay more or bad things may happen.
I don't get food delivered but I would want to hand the driver money when the food arrives.

All of this begging means the employer isn't paying the wages of it's employees.
Not my problem.

Sooo ... for someone who will never use DD (or any delivery again) ... what does it run ya? Say ya order a $20 pizza ... and want the driver to get a $5 tip ... approx.

I remember when Dominos appeared back in college (dorm life) ... a large 1 topping was 6 bucks ... NO tip, and ya hoped it took 30 minutes and 30 seconds .....then it wuz totally FREE :D

Tipping was unheard of back then (here) ... except 10% at a sit-down, waitress service joint.

I still think Barney should have gone back to the diner and retrieved that extra quarter they left on the table ;).

Times change....