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Me like track days
Join Date: Sep 2003
Location: Kirkland, WA
Posts: 10,209
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? Who is responsible? Shipping to the UK.......MIA
Scenario:
---------------- 1) I ship some parts to the UK last month. ---------------- 2) Guy hasn't received them yet. E-mails asking 'where's the stuff?' ---------------- 3) Tracking number shows: A delivery attempt was made at your home on April 24th, then an actual delivery was made on the 25th. Label/Receipt Number: EQ45 6714 304U S Detailed Results: Delivered Abroad, April 25, 2006, 2:44 pm, GREAT BRITAIN Attempted Delivery Abroad, April 24, 2006, 3:15 pm, GREAT BRITAIN Out of Foreign Customs, April 21, 2006, 7:00 pm, GREAT BRITAIN Arrived Abroad, April 21, 2006, 6:59 pm, GREAT BRITAIN International Dispatch, April 20, 2006, 6:28 am, SAN FRANCISCO Enroute, April 20, 2006, 6:27 am, SAN FRANCISCO, CA 94128 Enroute, April 19, 2006, 3:33 pm, SEATTLE, WA 98158 Acceptance, April 19, 2006, 1:49 pm, KIRKLAND, WA 98033 ----------- To which he says: "The item seems to have been flown and landed in the UK, but the item has never been delivered to my address. I checked this by going into the "Proof of Delivery Confirmation" section on their website." Does it not show delivered per the above? The tools: http://www.usps.com/shipping/trackandconfirm.htm?from=home&page=0035trackandconfirm Tracking: EQ45 6714 304U S ---------------- This is a big deal because the parts are worth over a thousand dollars.... Help!
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- Craig 3.4L, SC heads, 964 cams, B&B headers, K27 HF ZC turbo, Ruf IC. WUR & RPM switch, IA fuel head, Zork, G50/50 5 speed. 438 RWHP / 413 RWTQ - "930 is the wild slut you sleep with who tries to kill you every time you "get it on" - Quote by Gabe Movie: 930 on the dyno |
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05-11-2006, 09:10 AM
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Too big to fail
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I had a similar problem. I shipped a part in December to London. Guy sez it never arrived, yada yada yada. In late March, the package arrives on my doorstep, battered and bruised. One of the stickers on the box said delivery was attempted; it was going to a business, so there would have been someone there to take it.
It was insured, but USPS told me that once it left the US, it was tough titty for me, and I'd have to take it up with the Brits.
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"You go to the track with the Porsche you have, not the Porsche you wish you had." '03 E46 M3 '57 356A Various VWs |
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05-11-2006, 09:28 AM
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Registered
Join Date: Mar 2004
Location: Higgs Field
Posts: 22,608
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Wow, Craig, I wouldn't know where to start. Too late now, but personally I would not use the USPS for anything more important than filling my mailbox with unsolicited flyers and credit card apps. To paraphrase the old SNL line, "We are the Post Office. We don't care. We don't have to".
Why not use UPS or Fed Ex? At least it stays with one company, and a competetive, profit-driven one at that. One that has an interest in making their customers happy. Anyway, good luck on this one. Was it insured?
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Jeff '72 911T 3.0 MFI '93 Ducati 900 Super Sport "God invented whiskey so the Irish wouldn't rule the world" |
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05-11-2006, 10:43 AM
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Me like track days
Join Date: Sep 2003
Location: Kirkland, WA
Posts: 10,209
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Problem is UPS is a major PITA internationally - and REALLY expensive.
Most people don't want to pay $200 shipping for 20 lbs. Looks like it did arrive per the above Post Office narrative - (frankly speaking here) "so not my problem" correct? 1/2 hr ago his response to the above Post Office narrative was: "There is no one at my house during the days, so someone else has taken the item! I will try to find out." What's ya'lls take on this - ?
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- Craig 3.4L, SC heads, 964 cams, B&B headers, K27 HF ZC turbo, Ruf IC. WUR & RPM switch, IA fuel head, Zork, G50/50 5 speed. 438 RWHP / 413 RWTQ - "930 is the wild slut you sleep with who tries to kill you every time you "get it on" - Quote by Gabe Movie: 930 on the dyno |
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05-11-2006, 10:47 AM
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Registered
Join Date: Jan 2005
Location: Central Pennsylvania
Posts: 26
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Craig,
I would do a "proof of delivery". It should come back with a name, date, and time of delivery. Did your customer check with his neighbors to see if they received it for him? Sometimes this happens. Bill |
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05-11-2006, 11:15 AM
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N-Gruppe doesn't exist
Join Date: Jun 2005
Location: *%@#ing GPS, where am I? Oh wait I see the Space Needle.
Posts: 4,394
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maybe it is sitting at his local post office????
my regular mail carrier knows if I'm not at home to not leave it on the porch in the rain. they leave one of those pink slips and i can pick it up the next day. of course if there is a sub they can't even figure out to put it in the dog house right next to the front door too bad UPS is a pita...bet they might rethink postage cost, now that it is somewhere in nowhere land
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Ted '70 911T 3.0L "SKIPPY" R-Gruppe #477 '73 914 2.0L SOLD bye bye "lil SMOKEY"  "Silence is Golden, but duct tape is SILVER.” other flat fours:'77 VWBus 2.0L & 2002 ImprezaTS 2.5L |
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05-11-2006, 01:07 PM
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Registered
Join Date: Sep 2003
Location: Vermont
Posts: 1,199
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These are the questions I would ask:
1. POD shows the package was delivered. Not much more you can do, this would be a service issue at the recipients end. Was a signature / release required? If so, who signed for it? 2. Delivery on the 24th was attempted at 3:15PM and was not completed. Why? Was no one home to sign for the package? What is local post office procedure? 3. So, if the package couldn't be delivered on the 24th due to no one being home, then how was the delivery completed on the 25th (1/2 hr earlier in the day)? At the end of the day, the POD shows the package was delivered. USPS is going to say they carried out their obligation. |
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05-12-2006, 05:42 PM
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Registered
Join Date: Sep 2003
Location: Vermont
Posts: 1,199
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05-12-2006, 05:48 PM
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