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Join Date: Jan 2005
Location: Atlanta, GA
Posts: 1,392
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Annoying exchange with parts company...
I bet this doesn't happen with Pelican!
What would you guys do next? I clicked Buy Now on an Ebay store for a truck part. I then bailed-out of the online purchase due to the reasons explained below... Dear Paul, >> >> Greetings! >> Please provide us with the Sales Confirmation Number for us to mark your online order (eBay item number 8069641124) as paid. >> Thank you and have a great day. >> >> Sincerely, >> carpartswholesale Customer Service Hotline 866-828-4322 ******************************** I won't be purchasing any parts. The ebay ad claimed free shipping, however at checkout $17 was being added for shipping. I called your 800 number and after talking to 2 different people, I was transferred to a 3rd. The 3rd person had a voicemail message saying they were "at lunch". >> I have purchased my parts already from another supplier who was a little more "on the ball". >> Thanks though... ************************************** > Dear Paul, > > > Greetings! > > Please leave a positive feedback first and email us back to cancel the > order. We will also leave you with a positive feedback. > > Thank you and have a great day. > > > Sincerely, > > carpartswholesale.net > Customer Service Hotline 866-828-4322 ************************************** Why would I leave positive feedback when my experience was less than positive? **************************************** Dear Paul, Greetings! Sorry for the inconvenience. Please leave a positive feedback for us to cancel the order. That is the only way to cancel the order. We will also leave you with a psoitive feedback. Thank you and have a great day. Sincerely, carpartswholesale Customer Service Hotline 866-828-4322 What's my next move? |
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06-09-2006, 10:20 AM
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Join Date: Sep 2001
Location: Tucson AZ USA
Posts: 8,228
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At least they are nicely incompetent.
Polite little stinkers.....
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Bob S. former owner of a 1984 silver 944 |
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06-09-2006, 10:26 AM
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Driving member
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File a dispute with ebay. Leave the feedback that is appropriate. Ebay will usually investigate and will remove the transaction.
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Jerry '86 coupe gone but not forgotten Unlike women, a race car is an inanimate object. Therefore it must, eventually, respond to reason. |
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06-09-2006, 10:31 AM
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Join Date: Jul 2005
Location: southern RI USA
Posts: 1,513
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file negative feedback and provide ebay with transcripts of all communication with seller. Also call credit card company to refuse the charge. Also call BB bureau.
Register for VWVortex and post this experience in full detail in The Car Lounge. Your experience will find its way onto HUNDREDS of sites from there, not just VW related. Ruin this company.
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Sepia brown 1971 911T. |
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06-09-2006, 10:37 AM
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is this thing on?
Join Date: May 2000
Location: Franklin, NJ
Posts: 2,527
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he did not pay it reads to me...but he needs to file a feedback extortion complaint against them
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"People willing to trade their freedom for temporary security deserve neither and will lose both" ~Benjamin Franklin |
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06-09-2006, 11:14 AM
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Join Date: Jan 2005
Location: Atlanta, GA
Posts: 1,392
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Quote:
Right- I never completed the payment fields. I think it's funny that they think I'm simple enough to believe their order entry system is somehow linked to Ebay's feedback mechanism. I wasn't aware that you can submit feedback extortion complaints. I just did that- let's see what happens. Last edited by carnutzzz; 06-09-2006 at 11:39 AM.. |
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06-09-2006, 11:26 AM
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Senior Member
Join Date: Jun 2000
Location: N. Phoenix AZ USA
Posts: 28,969
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Last thing I would do is to leave positive feedback. If anything leave a neutral and explain that the shipping is not free. Course Ebay will do nothing. They are jerks.
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2021 Subaru Legacy, 2002 Dodge Ram 2500 Cummins (the workhorse), 1992 Jaguar XJ S-3 V-12 VDP (one of only 100 examples made), 1969 Jaguar XJ (been in the family since new), 1985 911 Targa backdated to 1973 RS specs with a 3.6 shoehorned in the back, 1959 Austin Healey Sprite (former SCCA H-Prod), 1995 BMW R1100RSL, 1971 & '72 BMW R75/5 "Toaster," Ural Tourist w/sidecar, 1949 Aeronca Sedan / QB |
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06-09-2006, 01:51 PM
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Join Date: Dec 2001
Location: Cambridge, MA
Posts: 44,547
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pay the shipping, leave negative feedback with this thread's URL as the "feedback," or perhaps another URL re-explaning the situation, without a request for input, just that these guys are crooks and everyone should beware.
Think of it as a nice signpost for the rest of the world to navigate with. $17 is money well spent for the truth to get out.
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Tru6 Restoration & Design |
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06-09-2006, 02:19 PM
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Senior Member
Join Date: Jun 2000
Location: N. Phoenix AZ USA
Posts: 28,969
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Remember that once you leave feedback for them, it leaves them open to do the same with you. If you do nothing on the feedback usually they will not do anything to screw up your feedback. If you already have a negative or neutral in your history, then fire away!
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2021 Subaru Legacy, 2002 Dodge Ram 2500 Cummins (the workhorse), 1992 Jaguar XJ S-3 V-12 VDP (one of only 100 examples made), 1969 Jaguar XJ (been in the family since new), 1985 911 Targa backdated to 1973 RS specs with a 3.6 shoehorned in the back, 1959 Austin Healey Sprite (former SCCA H-Prod), 1995 BMW R1100RSL, 1971 & '72 BMW R75/5 "Toaster," Ural Tourist w/sidecar, 1949 Aeronca Sedan / QB |
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06-09-2006, 03:50 PM
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Custom User Title
Join Date: Nov 2003
Location: Barrie, Ontario Canada
Posts: 2,954
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you can leave negative feedback, just leave it on the last possible day to do so. this way they are unlikely to be able to do the same.
The whole ebay feedback system is a scam |
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06-09-2006, 04:01 PM
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Registered
Join Date: Jan 2005
Location: Atlanta, GA
Posts: 1,392
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Yeah- I knew I was in trouble when they answered the phone "Hello?". I had to ask them if I had the right place. I've considered leaving them a negative, but it would hurt me more than them. I only have 11/11 positives- they have something in the 5 digits.
Oh well- everyone reading this has the name of the business and can stay away. |
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06-10-2006, 06:17 AM
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1986 Porsche carrera coupe 3.2
