Ebay account suspended?

[chuckw951]

I received the following message from EBAY. I logged onto to EBAY (opened a fresh browser window) and the same message was in "my messages." I have no idea what this is about.

Any thoughts on this?

***************

Dear chuckw911e

We regret to inform you that your eBay account has been suspended because it violates the site policy outlined in the User Agreement:

eBay's services are not available to members who are currently suspended.

Our records indicate that your account is associated with the following suspended account:

terraviewb

eBay does not permit suspended users to register with eBay or use eBay's services under any name. eBay may extend this prohibition to accounts or user names associated with the suspended user.

Due to the suspension of this account, you are prohibited from using eBay in any way including registering a new account. Please note that any seller fees due to eBay will immediately become due and payable. eBay will charge any amounts you have not previously disputed to the billing method currently on file.


Regards,

Safeharbor Department,
eBay Inc

[greglepore]

Yeah; he hijacked your account, then got suspended. Email them.

[WaA420]

Did you sell something and not pay Ebay their cut?

[snowman]

Do NOT respond to this E mail. Contact Ebay on the phone and talk to them about it.

[chuckw951]

Originally posted by WaA420
Did you sell something and not pay Ebay their cut?

No, I checked that, don't owe them anything. I looked up "terraviewb." The account had several negative feedbacks (but they were private so I could not see what was sold) and now "terraviewb" is no longer a registered user.

Since my account is suspended I couldn't look to see if my address information was altered or anything like that.

So how does this scam work. Someone hijacks my account, lists things for sale, accepts the money and then disappears? How would a second user name play into this?

[chuckw951]

Originally posted by snowman
Do NOT respond to this E mail. Contact Ebay on the phone and talk to them about it.

I was thinking it was a spoof email so I closed that email, started a fresh browser at ebay.com and logged in as usual. At that point the account suspension alert came up.

[snowman]

Sounds like the scam has improved. I have had several e mails like that, but nothing wrong with account.

[Porsche]

What the scammers do is "phishing" - they send you an email pretending to be eBay telling you to login or you'll get suspended - if you click on the link in the email, you go to a fake eBay site where they collect your username and password which they then use to hijack your account. You can tell when an account is hijacked because in the eBay ad they tell people to email them outside of eBay since they cannot change the eBay email address without alerting the owner (as the email needs to be confirmed via the old email address).

[pwd72s]

Ebay is not for me anymore...I used to look for Porsche rarities there...but no more. Just too much scamming going on...

[greglepore]

It could be fishing, I've received several of those, but the op says that he's locked out of his account. He needs to email ebay security.

[wheatdog]

Exact same thing happened to me about 2 yrs ago. Just contact the accounts dept and explain all and they'll fix you up. PIA but fixable.

[chuckw951]

This is getting stranger by the minute.

I just received a phone call from someone asking for "James" or "George." I told him that he has the wrong number, but then asked if this call was related to EBAY.

The caller said that he had purchased an item from terraviewb (a textbook) but has not received it. The seller requested that the buyer send a money order to an address in Pembroke Pines, Florida to a guy named Jorge Carlos. His email address is terraviewb@aol.com

When the buyer didn't get the item he looked up the user's information and it came up with my phone number, city and state....but the name was James Walden.

The buyer is going to file a complaint with Ebay and call them. I'm going to call EBAY is well.

I'm thinking that terraviewb used my phone number in his profile. When someone else complained his account was suspended....so there must have been a link through the phone number to my account. So I'm thinking that terraviewb was not able to hack into my account(?).

[chuckw951]

I have the sellers address...

10211 Pines Boulevard #215
Pembroke Pines, FL 33026

A quick google finds that this is a mailbox rental facility.

Pakmail Centers of America
10211 Pines Boulevard, Pembroke Pines, FL 33026

[chuckw951]

Originally posted by snowman
Do NOT respond to this E mail. Contact Ebay on the phone and talk to them about it.

How do you get a human on the phone?

I tried these numbers and the voice mail simply refers me back to the website!

1-800-322-9266
1-888-749-3229

[jriera]

Try this:

Customer Service Center

PayPal Customer Service Agents are available to help you during the following times:

4:00 AM PDT to 10:00 PM PDT Monday through Friday
6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday

Call us at: 1-402-935-2050 (a U.S. telephone number)

We may only discuss an account with the account-holder. Please have the following information available when you call:

* Your telephone number
* Your email address
* The last 4 digits of your credit card or bank account registered with PayPal

For security reasons, we must verify the above details before discussing any account-specific information.

Try Our Self-Service Phone Options
PayPal's Speech-Enabled phone system allows you to speak, or use your telephone keypad, to let us know exactly what you would like to do when contacting us. For example,

* Listen to recent transactions - say "Transaction History"
* Check the status of claims and disputes - say "Case Status"
* Request a password reset email - say "Password"
* Hear other account-specific information

[jriera]

Nevermind that is PayPal .. me bad

[techweenie]

It's not a phishing scam when the mail is in your eBay messages box.

I have had very prompt response by e-mailing eBay Safe Harbor personnel.

Good luck.

[jriera]

OK eBay specific:

Contacting eBay

If you are unable to sign in to your eBay account, or if you require additional assistance, contact us immediately through Live Help.

Live Help

Important: If you have installed pop-up or ad blockers on your computer, temporarily disable them to use Live Help. Once you have finished your Live Help session, re-enable this software immediately. This will ensure your computer is fully protected from pop-ups, ads and spyware.

If you cannot use Live Help:

* Email us to report that you cannot sign in to your account.
* Email us after signing in to your account to request additional assistance.

Be sure to include the following information:

* Name and address
* Phone number (with the best time to reach you)
* User ID
* Email address
* Item numbers of any unauthorized transactions
* Brief summary of the situation

Live help is: http://us.ebayobjects.com/3j/N3395.ebay/B1367235.11;sz=75x20;ord=9562778232439262?

[lendaddy]

www.gethuman.com

Then do a ctrl F to find e-bay. Otherwise it's half way down the page under US internet.

[chuckw951]

Thanks for the info. I did "live support" and they referred me to a form to fill out.

I received another call from another buyer that was scammed as well. Only small amounts of money were lost. My guess is that this guy sold a number of small items and disappeared with the money orders. The user "terraviewb" has Maryland as his location...yet when the items sold the seller requested that payment be sent to Florida. The user's feedback was good until these recent sales. With good feedback buyers might not have questioned the fact that the seller was from Maryland...yet wanted payment sent to a mailbox in Florida.