Computers - ARGH Cyberpower PC - Vent

[ErVikingo]

Bought a loaded gaming PC for my home office and to practice with IRacing.

Computer has worked for approximately 3 hours total...... First a temperature display went south. Then (apparently) the power supply which they sent me a new one for me to replace...... rather than them replacing it.

Anyhow, I spent a good 2-3 hours last night taking the thing apart, replaced the power supply, picked up a couple of screws that were laying around inside the case (perhaps causing a short) and... still does not start.

All I want is a replacement.... heck I paid over $1400 for the computer without a monitor.

How hard is it to send me a replacement one they have tested? What about sending me a box with a UPS label so they can fix it and return it.

I'm loosing faith in the way we do business.

Quad Core, 8gb ram, 1tb hdd, extra cooling, 1000w power supply, blue ray ... you name it. "Dude you should get a Dell" comes to mind.....

Off my chest.........

[Scott R]

I hate to say this, but multiple systems function can often be a power supply, but they can also often be a main board.

[HardDrive]

They should take the thing back and replace it. No question.

[ErVikingo]

I agree but they tell that "they dont do that...".

[WilsonTC]

Three year warranty...until you get to the fine print.

Limited Warranty

CyberPower Inc. 5175 Commerce Dr., Baldwin Park, CA 91706 Tel: 800/707-0393 Sales 888/900-5180 Support

CyberPower Inc. ("CyberPower") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Before shipping a computer system, CyberPower records a full diagnostic report and makes sure everything functions properly.

WHAT IS COVERED -- CyberPower warrants replacement or repair of a CyberPower computer that is defective in materials or workmanship for THREE YEARS LABOR AND ONE YEAR PARTS from the invoice date. This warranty also covers damage due to the shipping of products to you. This warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, acts of third parties, servicing not authorized by CyberPower, usage not in accordance with instructions accompanying the product(s), or failure to perform required preventive maintenance, including but not limited to backups, and problems caused by use of software, parts and components not supplied by CyberPower. This warranty does not cover software, external devices; accessories or other parts added to a CyberPower system after the system is shipped from CyberPower; or accessories or parts that are not installed in the CyberPower factory. Monitors, keyboards, and mice that are included on CyberPower's standard price list are covered under this warranty; all other monitors, keyboards, and mice are not covered.

DESKTOP COMPUTER -- The warranty term for new desktop computer systems purchased from CyberPower is one (1) year parts beginning on the date of the invoice. However, many of the products available through CyberPower are covered by a manufacturer's warranty. The warranty policy provided by the product manufacturer requires that any returns for replacement or repair be requested directly by the end-user or can be facilitated through Cyberpower's RMA procedure at Cyberpower's discretion.

RETURN AND REFUND POLICY: (a) 30-day money back guarantee is on all notebook and desktop computer systems. For the first 30 days from the date of the invoice, CyberPower will refund your purchase price on returned product. Shipping charge, handling charge, & fuel surcharge are not refundable. A 15% restocking fee is applied to all returned product between the 31st day and the 45th day after the invoice date. No refund or credit is allowed after 45 days from the date of the invoice. (b)

ALL Products to be returned first require obtaining CyberPower's written permission via an RMA (Return Merchandise Authorization) number. Product must be securely packed and delivered to CyberPower in an undamaged condition. Shipping charges are non-refundable.

IF YOU HAVE A PROBLEM WITH YOUR PURCHASE THAT IS COVERED BY THIS WARRANTY -- Upon CyberPower's prior written consent, CyberPower will repair or replace products returned, in their original or equivalent packaging, to CyberPower's facility. To request warranty service, you must call within the applicable warranty period. Refer to the telephone number in the warranty materials shipped with your computer, or call CyberPower at (888) 900-5180. Please have your invoice number, date of purchase, serial number and description of the problem available. Once your warranty is verified, CyberPower will issue a Return Merchandise Authorization (RMA) number, which is valid for fifteen days. Any product returned to the factory that does not have a valid RMA number visible on the outside of the package will be refused. Product that is not defective will be returned to the sender with C.O.D. freight charges collect. You must ship the product shipping charges prepaid, and insure the shipment or accept the risk of loss or damage during shipment. CyberPower will ship the repaired or replacement products to you freight prepaid if you use an address in the U.S. (excluding Puerto Rico and U.S. possessions). Shipments to other locations will be made freight collect.

REPAIR OF YOUR SYSTEM -- CyberPower owns all parts removed from repaired products. CyberPower uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If CyberPower repairs or replaces a product, the warranty term is not extended.

CROSS-SHIPMENTS -- CyberPower will ship replacement product before receipt of returned product, subject to the above warranty provisions, only at CyberPower's discretion and when the cross-shipment is guaranteed by credit card or other acceptable credit arrangement.

[ErVikingo]

that and you have to become a technician......