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The Unsettler
Join Date: Dec 2002
Location: Lantanna TX
Posts: 23,885
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Sometimes it's not Customer Supports fault
Our website has the obligatory Contact Us section.
We have a drop down for the standard stuff, PR, Investor Relations, Bus Dev, Customer Support etc... The last option is "Other" for something that may not fit in another category. Other is forwarded to me so I can determine who in the company should address it. Couple of times a week we get support mail to the Other category. Today I got this. Quote:
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"I want my two dollars" "Goodbye and thanks for the fish" "Proud Member and Supporter of the YWL" "Brandon Won" |
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05-22-2010, 07:37 AM
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Registered
Join Date: Oct 2003
Location: Michigan
Posts: 14,093
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Respond back to him. "I cannot decipher what your need is so please reply IN ENGLISH so that we may be of assistance."
Texting terms just irritate me to no end. Especially when written by adults.
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1981 911SC ROW SOLD - JULY 2015 Pacific Blue Wayne |
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05-22-2010, 08:38 AM
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Registered
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Quote:
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Silver '88 RoW Carrera Grey '06 A4 Avant |
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05-22-2010, 08:52 AM
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Model Citizen
Join Date: May 2007
Location: The Voodoo Lounge
Posts: 18,819
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Your response : "What?"
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"I would be a tone-deaf heathen if I didn't call the engine astounding. If it had been invented solely to make noise, there would be shrines to it in Rome" |
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05-22-2010, 09:30 AM
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winter-hater club member
Join Date: Oct 2003
Location: salt lake city, utah
Posts: 24,705
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it isn't a question, its a statement. the answer: OK.
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2000 Corvette - ????, 2007 Buell XB9R - Astrid, 1996 Discovery - Piglet, 2000 Forester "COOL PRIUS!" - Nobody Ever |
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05-22-2010, 09:46 AM
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Back in the saddle again
Join Date: Oct 2001
Location: Central TX west of Houston
Posts: 55,872
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Yeah, people are idiots; there's no getting around that.
I have provided technical support in one manner or another professionally for 12 years. During some of that time it was for the general public (the worst), some time it's for supposedly highly technical folks, and sometimes for corp types who may or may not be technical. Any and all of them can be a pain. The worst are usually the ones that think they are technical. For those you'll ask them "Please click _____". You'll then hear 3 clicks, some typing and 2 more clicks.
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Steve '08 Boxster RS60 Spyder #0099/1960 - never named a car before, but this is Charlotte. '88 targa  SOLD 2004 - gone but not forgotten
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05-22-2010, 09:54 AM
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Bill is Dead.
Join Date: Jul 2005
Location: Alaska.
Posts: 9,633
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The only proper response is:
"Have you really been far even as decided to use even go want to do look more like?"
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-.-. .- ... .... ..-. .-.. -.-- . .-. The souls of the righteous are in the hand of God, and no torment will ever touch them. |
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05-22-2010, 03:20 PM
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Registered
Join Date: Aug 2001
Location: Brighton UK since 11/2012
Posts: 3,170
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That was probably a good deal, especially if the customer didn't want the kids anymore.
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From November 2012; Precision Porsche Specialist Sussex UK, +44 (0)1825-721-205 2001-2012 Gerber Motorsport Inc. 206-352-6911 07.15.06 1996 Ducati 900SP. Suprisingly enough, it's red 08.16.09 1999 Kawasaki ZRX1100. Green. |
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05-22-2010, 06:24 PM
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The Unsettler
Join Date: Dec 2002
Location: Lantanna TX
Posts: 23,885
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Quote:
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"I want my two dollars" "Goodbye and thanks for the fish" "Proud Member and Supporter of the YWL" "Brandon Won" |
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05-22-2010, 07:37 PM
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entertaining the idea
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Leaving a free form box for your customers seems to me like you overestimated your customers intelligence.
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There are some who call me... 'Tim'. a well set-up 1983 Guards Red 944 |
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05-22-2010, 07:42 PM
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The Unsettler
Join Date: Dec 2002
Location: Lantanna TX
Posts: 23,885
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Quote:
If they can't figure out that the option for Customer Support is actually for Customer Support then the "Other" option should prevent at least 1 in 5 from sending support email to my Investor Relations people.
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"I want my two dollars" "Goodbye and thanks for the fish" "Proud Member and Supporter of the YWL" "Brandon Won" |
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05-22-2010, 07:53 PM
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Bill is Dead.
Join Date: Jul 2005
Location: Alaska.
Posts: 9,633
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Quote:
The line may be appropriate for a video game customer support person to use for the lulz. Besides, I've been further even more decided to use even go need to do look more as anyone can. My guess is that when one really been far even as decided once to use even go want, it is then that he has really been far even as decided to use even go want to do look more like. It's just common sense.
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-.-. .- ... .... ..-. .-.. -.-- . .-. The souls of the righteous are in the hand of God, and no torment will ever touch them. |
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05-23-2010, 07:09 AM
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1980 911 SC
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Wouldn't it have been easier to just ask, what game, what platform, and hit reply?
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Life's a Beach |
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05-23-2010, 08:05 AM
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Senior Member
Join Date: Jun 2000
Location: N. Phoenix AZ USA
Posts: 28,943
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Quote:
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2013 Jag XF, 2002 Dodge Ram 2500 Cummins (the workhorse), 1992 Jaguar XJ S-3 V-12 VDP (one of only 100 examples made), 1969 Jaguar XJ (been in the family since new), 1985 911 Targa backdated to 1973 RS specs with a 3.6 shoehorned in the back, 1959 Austin Healey Sprite (former SCCA H-Prod), 1995 BMW R1100RSL, 1971 & '72 BMW R75/5 "Toaster," Ural Tourist w/sidecar, 1949 Aeronca Sedan / QB |
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05-23-2010, 08:18 AM
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winter-hater club member
Join Date: Oct 2003
Location: salt lake city, utah
Posts: 24,705
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Quote:
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2000 Corvette - ????, 2007 Buell XB9R - Astrid, 1996 Discovery - Piglet, 2000 Forester "COOL PRIUS!" - Nobody Ever |
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05-23-2010, 05:23 PM
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The Unsettler
Join Date: Dec 2002
Location: Lantanna TX
Posts: 23,885
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Quote:
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"I want my two dollars" "Goodbye and thanks for the fish" "Proud Member and Supporter of the YWL" "Brandon Won" |
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05-23-2010, 05:50 PM
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The Unsettler
Join Date: Dec 2002
Location: Lantanna TX
Posts: 23,885
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Quote:
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"I want my two dollars" "Goodbye and thanks for the fish" "Proud Member and Supporter of the YWL" "Brandon Won" |
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05-23-2010, 06:08 PM
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i want one of those...
Join Date: Jan 2000
Location: formerly a grass shack in Hawaii, now Peoria, AZ
Posts: 3,030
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Quote:
awesome stuff!
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Jeff '72 911 T Targa widebody VTK #111385 http://www.911vtk.com |
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05-23-2010, 09:34 PM
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Too big to fail
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Quote:
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"You go to the track with the Porsche you have, not the Porsche you wish you had." '03 E46 M3 '57 356A Various VWs |
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05-24-2010, 05:16 AM
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Back in the saddle again
Join Date: Oct 2001
Location: Central TX west of Houston
Posts: 55,872
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Quote:
__________________
Steve '08 Boxster RS60 Spyder #0099/1960 - never named a car before, but this is Charlotte. '88 targa SOLD 2004 - gone but not forgotten
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05-24-2010, 06:38 AM
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1988 Porsche Carrera 3.2
1983 Porsche 944 2.5L
911SC
