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Me like track days
Join Date: Sep 2003
Location: Kirkland, WA
Posts: 10,209
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Credit Card CHARGEBACKS: Need advice /experience
Sold Porsche parts to a guy in Australia - $853.
USPS tracking shows all the way to Australia, ending in *4* delivery attempts in the same day, then nothing. Guy says he didn't get the goods. Am I truly on the hook for the money? He's initiated a chargeback, just a killer. Wanted it shipped "just like last time" - which was via USPS and no insurance. Have all e-mails stating the above, as well as the tracking from the USPS Who has experience with a situation the same or nearly the same as this?
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- Craig 3.4L, SC heads, 964 cams, B&B headers, K27 HF ZC turbo, Ruf IC. WUR & RPM switch, IA fuel head, Zork, G50/50 5 speed. 438 RWHP / 413 RWTQ - "930 is the wild slut you sleep with who tries to kill you every time you "get it on" - Quote by Gabe Movie: 930 on the dyno |
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06-27-2010, 03:08 PM
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Registered
Join Date: Jan 2002
Location: Long Beach CA, the sewer by the sea.
Posts: 37,779
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What's the buyer's position on this? Does he want the parts still? If not, sounds like a tough situation. Anyway, he will have to do some explaining to the CC company to get the charge back completed, I bought a couple of tee shirts from a boutique company that went out of business. After a short investigation that the shirts weren't sent, I got my credit.
It's not automatic. |
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06-27-2010, 04:12 PM
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The Unsettler
Join Date: Dec 2002
Location: Lantanna TX
Posts: 23,885
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Chargebacks are an every day occurrence for merchants.
What the CC provider is looking for is documented proof of action. If you have USPS proof of delivery simply respond with it and you should be good.
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"I want my two dollars" "Goodbye and thanks for the fish" "Proud Member and Supporter of the YWL" "Brandon Won" |
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06-27-2010, 04:33 PM
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Me like track days
Join Date: Sep 2003
Location: Kirkland, WA
Posts: 10,209
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Yeah but it wasn't delivered. Attempted delivery 4 times in 1 day - but then that is it.
__________________
- Craig 3.4L, SC heads, 964 cams, B&B headers, K27 HF ZC turbo, Ruf IC. WUR & RPM switch, IA fuel head, Zork, G50/50 5 speed. 438 RWHP / 413 RWTQ - "930 is the wild slut you sleep with who tries to kill you every time you "get it on" - Quote by Gabe Movie: 930 on the dyno |
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06-27-2010, 04:51 PM
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Licensed User
Join Date: Feb 2003
Location: ....down Highway 61
Posts: 6,506
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eBay/paypal?
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06-27-2010, 05:30 PM
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Registered
Join Date: Jan 2002
Location: Long Beach CA, the sewer by the sea.
Posts: 37,779
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Quote:
I think you've fulfilled your end. |
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06-27-2010, 05:34 PM
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The Unsettler
Join Date: Dec 2002
Location: Lantanna TX
Posts: 23,885
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Quote:
If not delivered and not returned to you then action is going after the last person/shipper in possession and filing insurance claim. If truly lost you need to work with buyer, not against them.
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"I want my two dollars" "Goodbye and thanks for the fish" "Proud Member and Supporter of the YWL" "Brandon Won" |
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06-27-2010, 05:36 PM
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Me like track days
Join Date: Sep 2003
Location: Kirkland, WA
Posts: 10,209
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Item is MIA.
Buyer is working against conventional human behavior 110% & is absolutely the biggest jerk you could imagine. "Aussie post has NOTHING to do with this, it's your postal system that is at fault" Uh-huh.
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- Craig 3.4L, SC heads, 964 cams, B&B headers, K27 HF ZC turbo, Ruf IC. WUR & RPM switch, IA fuel head, Zork, G50/50 5 speed. 438 RWHP / 413 RWTQ - "930 is the wild slut you sleep with who tries to kill you every time you "get it on" - Quote by Gabe Movie: 930 on the dyno |
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06-27-2010, 06:52 PM
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Me like track days
Join Date: Sep 2003
Location: Kirkland, WA
Posts: 10,209
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Label/Receipt Number:
Class: Priority Mail International Parcels Service(s): International Parcels Status: Attempted Delivery Abroad We attempted to deliver your item in AUSTRALIA at 4:35 PM on March 29, 2010. Information on this item has been restored from offline files and will be available online for 30 days from 06/08/2010. Detailed Results: Attempted Delivery Abroad, March 29, 2010, 4:35 pm, AUSTRALIA Attempted Delivery Abroad, March 29, 2010, 4:11 pm, AUSTRALIA Attempted Delivery Abroad, March 29, 2010, 2:36 pm, AUSTRALIA Attempted Delivery Abroad, March 29, 2010, 1:37 pm, AUSTRALIA Out of Foreign Customs, March 26, 2010, 2:27 pm, AUSTRALIA Into Foreign Customs, March 26, 2010, 2:23 pm, AUSTRALIA Arrived Abroad, March 26, 2010, 2:23 pm, AUSTRALIA International Dispatch, March 23, 2010, 3:14 am, ISC SAN FRANCISCO (USPS)
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- Craig 3.4L, SC heads, 964 cams, B&B headers, K27 HF ZC turbo, Ruf IC. WUR & RPM switch, IA fuel head, Zork, G50/50 5 speed. 438 RWHP / 413 RWTQ - "930 is the wild slut you sleep with who tries to kill you every time you "get it on" - Quote by Gabe Movie: 930 on the dyno |
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06-27-2010, 06:55 PM
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Registered
Join Date: Jan 2002
Location: Sydney, NSW, Australia
Posts: 1,520
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Personally I wouldn't trust anyone from Australia. Bunch of convicts.
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06-28-2010, 01:02 AM
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Registered
Join Date: Apr 2006
Posts: 5,179
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Whole island of em.
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M |
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06-28-2010, 01:05 AM
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Super Moderator
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This is why we won't ship USPS overseas. They are cheap but that comes at a cost. Things tended to dissapear. UPS doesn't seem to have that issue.
In some cases of items less than $50 I will, but require the customer to sign a waiver that we are not responsible for the shipment if it is lost as we have no control over it and if 'lost' by USPS are rarely 'found.'
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Chris ---------------------------------------------- 1996 993 RS Replica 2023 KTM 890 Adventure R 1971 Norton 750 Commando Alcon Brake Kits |
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06-28-2010, 05:49 AM
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1970 Porsche 911 S 
