Wow Just Ordered Some Parts From Pelican
 

I'm going to call them tomorrow and find out what went wrong...

Call them.

i think it depends if there is a tag on the item that says free shipping otherwise its not. i usually get a mix and have to pay shipping for the stuff that's not free. yes, i too try to get $75 even if it means more stuff like oil filters, air filters...etc.

With all due respect, you should contact them privately and not air your upset on Wayne's free forum. Kind of like getting invited to someone's house for dinner and then complaining about the service.

Call them! I have never heard of them not making it right.

G

Chances are, the parts that received a shipping charge are being shipped from a third party vendor or something of the sort.

But he!!, you live in Inland Empire! Drive to the beach and pick the parts up on your own!!! What better way to spend a Saturday than a spirited cruise in a P-car...all the way to the shore and back! :-D

Randy

Guys, How can you possibly justify this? Seriously Hugh? I don't want to be an azz.. I just want people to do what they say they are going to do...Kind of sick of getting the raw deal!

How could this possibly require two boxes????????????

You only get better if you know were the problem is!! and I'm sure that is how Wayne would fell.
just saying!!!!

Call them.

Randy,

Maybe, But even if its drop shipped from another supplier, it should be negotiated as "Free" How am I wrong? Thats up to them to work that out!

Now I am a bit confused, you ordered parts through the off topic forum?

In the time you whine on here all while admitting you didn't read the fine print, you could have contacted the parts guys and have them explain to you the exact situation. Even if you were wrong, there is a chance they help you out. Can we go back to discussing more important things now, like recipes, dogs eating gardening gloves and burnouts? ;)

G

Call them.

Curious why you are complaining here before calling customer service.

Maybe you should wait a few days, go out of town and let your wife deal with it.

My point is that you should contact PP. I've ordered a fair amount of stuff from PP, certainly not enough to pay Wayne back for the enjoyment I get from this board, but my point is you shouldn't crap on your host in public. I've ordered parts on Monday and had them at my door step on Tuesday. Granted I live in LA. I ordered the wrong headlight relay from them once, and called them and they said it would cost me more to mail it back than it was worth, and that I could just keep it, and they credited that mistaken purchase towards the cost of the "right" relay that I ordered. You can't get much better than that.

Has anyone mentioned calling them? If not you should do that.

Pelican customer service is one of the primary reasons for shopping here. I wish all customer service ran as well as Pelican Parts does.

As far as I'm concerned, I would pay more than list due to my excessive use of the BBS!

G,

Yes, I could pick up the phone and make a call. Why should I have too? :confused:

If I spend over a certain amount and they say it will be "free shipping"...It should be...Period! I don't care if there manufacturers are in BFE. Or who it is? I didn't make the offer. I just responded to it and spent my money...

Anyway- Maybe I shouldn't have posted this and just blew it off.

If I say I will be there , I will..If I say I will do something I will..No Nonsense kind of guy...Sorry! No escapes!

Bob

Reminds me of a situation years ago. I was 18 and working at a parts store for the summer. This young couple came in and tried to buy an oil filter on sale. Our sign said "$2.99 and up". The guy was pissed when I told him it would be $3.99. "But the sign says $2.99!". WTF! "It says $2.99 AND UP. Your filter is on of the "and up" filters. His argument was "but it says $2.99!"

I worked for many years in cust svc positions whether it was retail or bar tending or technical support or whatever. This sort of complaint occurs from time to time.

Shipped from two different warehouses. Two boxes. ;)