Wow Just Ordered Some Parts From Pelican
 

I'm going to call them tomorrow and find out what went wrong...

Call them.

i think it depends if there is a tag on the item that says free shipping otherwise its not. i usually get a mix and have to pay shipping for the stuff that's not free. yes, i too try to get $75 even if it means more stuff like oil filters, air filters...etc.

With all due respect, you should contact them privately and not air your upset on Wayne's free forum. Kind of like getting invited to someone's house for dinner and then complaining about the service.

Call them! I have never heard of them not making it right.

G

Chances are, the parts that received a shipping charge are being shipped from a third party vendor or something of the sort.

But he!!, you live in Inland Empire! Drive to the beach and pick the parts up on your own!!! What better way to spend a Saturday than a spirited cruise in a P-car...all the way to the shore and back! :-D

Randy

Guys, How can you possibly justify this? Seriously Hugh? I don't want to be an azz.. I just want people to do what they say they are going to do...Kind of sick of getting the raw deal!

How could this possibly require two boxes????????????

You only get better if you know were the problem is!! and I'm sure that is how Wayne would fell.
just saying!!!!

Call them.

Randy,

Maybe, But even if its drop shipped from another supplier, it should be negotiated as "Free" How am I wrong? Thats up to them to work that out!

Now I am a bit confused, you ordered parts through the off topic forum?

In the time you whine on here all while admitting you didn't read the fine print, you could have contacted the parts guys and have them explain to you the exact situation. Even if you were wrong, there is a chance they help you out. Can we go back to discussing more important things now, like recipes, dogs eating gardening gloves and burnouts? ;)

G

Call them.

Curious why you are complaining here before calling customer service.

Maybe you should wait a few days, go out of town and let your wife deal with it.

My point is that you should contact PP. I've ordered a fair amount of stuff from PP, certainly not enough to pay Wayne back for the enjoyment I get from this board, but my point is you shouldn't crap on your host in public. I've ordered parts on Monday and had them at my door step on Tuesday. Granted I live in LA. I ordered the wrong headlight relay from them once, and called them and they said it would cost me more to mail it back than it was worth, and that I could just keep it, and they credited that mistaken purchase towards the cost of the "right" relay that I ordered. You can't get much better than that.

Has anyone mentioned calling them? If not you should do that.

Pelican customer service is one of the primary reasons for shopping here. I wish all customer service ran as well as Pelican Parts does.

As far as I'm concerned, I would pay more than list due to my excessive use of the BBS!

G,

Yes, I could pick up the phone and make a call. Why should I have too? :confused:

If I spend over a certain amount and they say it will be "free shipping"...It should be...Period! I don't care if there manufacturers are in BFE. Or who it is? I didn't make the offer. I just responded to it and spent my money...

Anyway- Maybe I shouldn't have posted this and just blew it off.

If I say I will be there , I will..If I say I will do something I will..No Nonsense kind of guy...Sorry! No escapes!

Bob

Reminds me of a situation years ago. I was 18 and working at a parts store for the summer. This young couple came in and tried to buy an oil filter on sale. Our sign said "$2.99 and up". The guy was pissed when I told him it would be $3.99. "But the sign says $2.99!". WTF! "It says $2.99 AND UP. Your filter is on of the "and up" filters. His argument was "but it says $2.99!"

I worked for many years in cust svc positions whether it was retail or bar tending or technical support or whatever. This sort of complaint occurs from time to time.

Shipped from two different warehouses. Two boxes. ;)

If you were smart enough to read it all.... The free shipping is on qualifying items.... That second box obviously isn't qualifying items.... Most of us have figured that out.....

Avoiding confrontation. That's healthy. Might also be why you keep getting, in your own words, .....the raw deal!

Did I miss a thread about burnouts??

Don't beeyotch here, call them.

I suppose they could have changed it since you saw it, but now it says

"free shipping on many parts or 3 day for $3 on many parts *click for details"

Is this like one of those tests in school where the teacher says, "read through the whole test before you start.". Most of the students do NOT read the whole test, but instead start answering questions. A small handful of the students follow the instructions and discover that the last question says something like, "leave all of the questions blank and turn the test in and you'll get a 100%."

Yeah, you're one of those kids that didn't follow instructions.

Sidney,

It didnt appear to be offered that way...

Call them tomorrow and square this away!

Yeah it explains it on the website. The free shipping is items that are common and are stocked in the Socal warehouse. The stuff that you have to pay shipping for is the unusual and special order items and they are from the Norcal warehouse. I prolly mixed up the warehouses, but you get the gist?

pelican is nice they are slightly higher then most places but the customer service and those cool stickers make up for it. Which I didn't get in my last order. :(

I've bought a lot of parts from Pelican and returned a few too. They have always been the best. I'm taking side bets that you didn't get screwed.

Also I agree with Hugh that you are out off line to air your complaint here without calling them first to find out what happened and give them a chance to help you or help you understand.

Sorry if that is too harsh but you put it out here for comments.

Then you can't read..... I ordered close to a grand worth of stuff from them last year, I never had any problems understanding the shipping.....

You must have a nice running 944 after that order... lol
I have about 3 grand into mine. these N/A's are the biggest waste of money.

You know, as much as certain parts of Pelican is not on my "top ten list" the last week or so, will have to say that their service has always been VERY good.

Dammit, pick up the phone and call customer service. You should have called them FIRST and not complained here about it.

JoeA

That wasn't all on the 944. The M3 got a new radiator and a few little other goodies....

I did spend almost 2k with paragon parts this year.... The 944 is a tight in a corner now though.....

I've got about 3 grand in my car this year by the time you figure the alignment and cornerbalance....

Joe does the Jimmy ******* special come with free shipping ?:D

Each and every item we order from here in Hawaii has to have shipping paid for by buyer.
Doesn't seem any farther than new England, or Fla. but that is the way it is. Their policy is pretty clear, just got to look at the details. As stated the sales reps can explain what happening.
Time to move on!

+1, pick up the phone and call them. Pelicanparts has very good customer service and will certainly try and help you.

After you've talked to them, please report back so we can tell you we told you so...

Not to hijack this thread, but Ingvar Kamprad is a hero of mine. What a guy! :)

Why should you have to???? It would make sense that this would be the way to straighten out the problems.
Just wondering, what size of bra do you wear? With all this snivelling your gonna start to grow tits:rolleyes:

I'm surprised no one else has brought this up yet so I will, CALL THEM.

Oh and BTW, this get's my nomination for post of the year :)

Shocking News Flash! Pelican Parts employees do NOT have telepathic powers!