Apple service...
 

My son's iPhone speaker broke. Likely a result of his own clumsiness. He made an appointment at the genius bar from his phone and went in to the local Apple store. Despite the fact that his phone was out of warranty, they gave him a new phone. No charge. Amazing...

This is in sharp contrast to the customer service received at Microsoft. I've tried to get an XBox360 replaced by Microsoft after VERY early failure. The only result was extreme frustration.

The Apple store was packed, by the way.

I sold an old MacBook Pro to a friend who had never had an Apple product. He screwed up downloading an OS update (by not plugging in the power supply) and ended up with a brick. He called me as he was driving to Best Buy where he had been told it would be at least $250 to do an OS install. I told him to drive to the nearest Apple store, walk in and speak to someone at the Genius Bar. He said: but I didn't buy it there, I don't have a receipt; it's 4 years old... I said just go.

He called me an hour later, literally stunned at the quality of treatment he got. They did a fresh OS install while he waited. Charged him nothing. It's hard to communicate with people who haven't experienced it just what that kind of service can mean.

Be prepared to be called an Apple fanboy for telling people of your successful dealings with the company, BTW.

nothing atypical in those stories

Apple is teh sEx

My son's iPod Touch screen is cracked (his sister dropped it). He wants to take it into Apple store to see if they will replace it. I've been resisting, since it seems like of spongy - not Apple's fault after all.

Toss a screen protector film on it and be done with it.

I've had similar good experience, it's a welcome change.

One time, I had a sweater from Nordstrom's, and it had a yarn come loose. . . :rolleyes:


Yeah, tech, you are going to be called an Apple fanboy because you jump up and down repeatedly, with the same manufactured -Surprise!- that Apple dared to stand behind their product with some good customer service. (btw, how much APPL stock do you own?)

Anyway, there are plenty of other companies out there, which stand behind their product, yet they don't get the same "oh HEY I am SO Surprised, everybody..." that the Apple fanboys regurgitate time and time again. :)

Go on Youtube and look at a couple of the videos on repair. You'll want to use a jewelers set of magnifiers, and the screws are really tiny, but you can fix it yourself. I've done a few iPods. Get the parts off ebay.

Yes, Nordstrom's is the gold standard.

You should read more carefully, Island. I am not surprised by Apple service. Other people are. And I know that drives you crazy. I really don't know why. But feel free to post accounts of Dell and HP helping people whose products are out of warranty.

By far out of all of the hundreds vendors I have to deal with in the enterprise, Apple wins hands down in customer service. We house their IVR solution in our data centers, as well as all of their payment systems. They are not only nice to work with but highly accommodating.

We also use thousands of their IPADS in our sales systems, normally we pay for professional services when units like an IPAD need a firmware upgrade. Not Apple, they sen engineers out all over the place to do the upgrades for us for nothing.

fwiw, I've heard people b:itch about Apple's "geniuses" more than I've heard complaints about Dell's customer service. ...but that is all about expectations. --I mean "genius bar" . . "geniuses" ...really?

less than your going rate of 2 cents. ;)

50% off for you, AND my customer service is Awesome! . . .Totally freaking OMG Awesomeness that cannot be stopped. Money back guarantee... in fact, I'll even double that incredible unstoppable awesomeness, and the one cent worth can be returned by my listening to your TWO cents worth.

OMG, it's teh cats sExE tits!

:D

Oh yes... The company that sent me a netbook with NO OS installed. Was supposed to be linux but the mfers forgot to install it. Spent 2+hrs getting the run around from tech support and finally gave up, bought an external CD drive and installed it myself. I won't buy another dell.....

The voices in your head don't count.

Tech Support Rating: Apple, Dell, Lenovo Top List

Study: Dell customer rating plunges; Apple leads pack - Computerworld

Apple Tops PC Customer Service Rankings - NYTimes.com

what do you do, genius?

About four years ago, I had several problems with my newly purchased Macbook Pro (went through about 2 optical drivers, a motherboard, etc.) The third time I went there, I explained my situation (another bad optical drive), and the apple store representative said "hold on a minute", walked away, and came back out with a new Macbook Pro and handed it to me. This was also the new style laptop, which happened to be a lot higher in performance then my old one. I have not had any problems with that laptop after about 3 years of ownership. I simple love Apple customer service.

I doubt the genius bar is perfect, but the only way that is true is if you decided Dell doesn't have a customer service department, they have a piss off the customer department. After 15 years of exlusively using Dell products, (hell I think I am the only dope in the world who bought a dell jukebox) I'm with porsche4life and I'm never going back. Dell helping someone post warranty even for a product that's been broken since day one, is laughable.

I don't own 1 share of Apple, and I haven't owned an apple product since my IIe when I was 8 years old playing lemonade stand.

best part of having an apple and calling tech support - it is never the other guy's fault - no pointing at hardware who than points at software who than swears its hardware and they in turn absolutely knows it is a software problem.

And yep - I do own aapl stock, island - lots of it...