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Join Date: Jan 2002
Location: I'm out there.
Posts: 13,084
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Apple service...
My son's iPhone speaker broke. Likely a result of his own clumsiness. He made an appointment at the genius bar from his phone and went in to the local Apple store. Despite the fact that his phone was out of warranty, they gave him a new phone. No charge. Amazing...
This is in sharp contrast to the customer service received at Microsoft. I've tried to get an XBox360 replaced by Microsoft after VERY early failure. The only result was extreme frustration. The Apple store was packed, by the way.
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My work here is nearly finished.
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06-13-2011, 07:54 AM
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I sold an old MacBook Pro to a friend who had never had an Apple product. He screwed up downloading an OS update (by not plugging in the power supply) and ended up with a brick. He called me as he was driving to Best Buy where he had been told it would be at least $250 to do an OS install. I told him to drive to the nearest Apple store, walk in and speak to someone at the Genius Bar. He said: but I didn't buy it there, I don't have a receipt; it's 4 years old... I said just go.
He called me an hour later, literally stunned at the quality of treatment he got. They did a fresh OS install while he waited. Charged him nothing. It's hard to communicate with people who haven't experienced it just what that kind of service can mean. Be prepared to be called an Apple fanboy for telling people of your successful dealings with the company, BTW.
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techweenie | techweenie.com Marketing Consultant (expensive!) 1969 coupe hot rod 2016 Tesla Model S dd/parts fetcher |
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06-13-2011, 08:02 AM
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Join Date: Dec 2004
Location: san jose
Posts: 4,982
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nothing atypical in those stories
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steve old rocket inguneer |
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06-13-2011, 09:01 AM
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Join Date: Apr 2000
Location: Mid-life crisis, could be anywhere
Posts: 10,382
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Apple is teh sEx
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'95 993 C4 Cabriolet Bunch of motorcycles |
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06-13-2011, 09:01 AM
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My son's iPod Touch screen is cracked (his sister dropped it). He wants to take it into Apple store to see if they will replace it. I've been resisting, since it seems like of spongy - not Apple's fault after all.
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1989 3.2 Carrera coupe; 1988 Westy Vanagon, Zetec; 1986 E28 M30; 1994 W124; 2004 S211 What? Uh . . . “he” and “him”? |
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06-13-2011, 09:11 AM
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The Unsettler
Join Date: Dec 2002
Location: Lantanna TX
Posts: 23,885
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Quote:
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"I want my two dollars" "Goodbye and thanks for the fish" "Proud Member and Supporter of the YWL" "Brandon Won" |
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06-13-2011, 09:12 AM
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"O"man(are we in trouble)
Join Date: Nov 2005
Location: On the edge
Posts: 16,452
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I've had similar good experience, it's a welcome change.
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06-13-2011, 09:20 AM
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Information Junky
Join Date: Mar 2001
Location: an island, upper left coast, USA
Posts: 73,189
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Quote:
 Yeah, tech, you are going to be called an Apple fanboy because you jump up and down repeatedly, with the same manufactured -Surprise!- that Apple dared to stand behind their product with some good customer service. (btw, how much APPL stock do you own?) Anyway, there are plenty of other companies out there, which stand behind their product, yet they don't get the same "oh HEY I am SO Surprised, everybody..." that the Apple fanboys regurgitate time and time again. 
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Everyone you meet knows something you don't. - - - and a whole bunch of crap that is wrong. Disclaimer: the above was 2¢ worth. More information is available as my professional opinion, which is provided for an exorbitant fee. 
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06-13-2011, 09:21 AM
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Detached Member
Join Date: May 2003
Location: southern California
Posts: 26,964
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Go on Youtube and look at a couple of the videos on repair. You'll want to use a jewelers set of magnifiers, and the screws are really tiny, but you can fix it yourself. I've done a few iPods. Get the parts off ebay.
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Hugh |
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06-13-2011, 09:22 AM
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You should read more carefully, Island. I am not surprised by Apple service. Other people are. And I know that drives you crazy. I really don't know why. But feel free to post accounts of Dell and HP helping people whose products are out of warranty.
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techweenie | techweenie.com Marketing Consultant (expensive!) 1969 coupe hot rod 2016 Tesla Model S dd/parts fetcher |
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06-13-2011, 09:43 AM
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By far out of all of the hundreds vendors I have to deal with in the enterprise, Apple wins hands down in customer service. We house their IVR solution in our data centers, as well as all of their payment systems. They are not only nice to work with but highly accommodating.
We also use thousands of their IPADS in our sales systems, normally we pay for professional services when units like an IPAD need a firmware upgrade. Not Apple, they sen engineers out all over the place to do the upgrades for us for nothing.
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2021 Model Y 2005 Cayenne Turbo 2012 Panamera 4S 1980 911 SC 1999 996 Cab |
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06-13-2011, 09:51 AM
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Information Junky
Join Date: Mar 2001
Location: an island, upper left coast, USA
Posts: 73,189
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fwiw, I've heard people b:itch about Apple's "geniuses" more than I've heard complaints about Dell's customer service. ...but that is all about expectations. --I mean "genius bar" . . "geniuses" ...really?
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Everyone you meet knows something you don't. - - - and a whole bunch of crap that is wrong. Disclaimer: the above was 2¢ worth. More information is available as my professional opinion, which is provided for an exorbitant fee.
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06-13-2011, 09:57 AM
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Join Date: Dec 2004
Location: san jose
Posts: 4,982
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Quote:
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steve old rocket inguneer |
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06-13-2011, 10:07 AM
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Information Junky
Join Date: Mar 2001
Location: an island, upper left coast, USA
Posts: 73,189
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50% off for you, AND my customer service is Awesome! . . .Totally freaking OMG Awesomeness that cannot be stopped. Money back guarantee... in fact, I'll even double that incredible unstoppable awesomeness, and the one cent worth can be returned by my listening to your TWO cents worth.
OMG, it's teh cats sExE tits! 
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Everyone you meet knows something you don't. - - - and a whole bunch of crap that is wrong. Disclaimer: the above was 2¢ worth. More information is available as my professional opinion, which is provided for an exorbitant fee.
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06-13-2011, 10:35 AM
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Cogito Ergo Sum
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06-13-2011, 11:11 AM
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The Unsettler
Join Date: Dec 2002
Location: Lantanna TX
Posts: 23,885
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Quote:
Tech Support Rating: Apple, Dell, Lenovo Top List Study: Dell customer rating plunges; Apple leads pack - Computerworld Apple Tops PC Customer Service Rankings - NYTimes.com
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"I want my two dollars" "Goodbye and thanks for the fish" "Proud Member and Supporter of the YWL" "Brandon Won" |
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06-13-2011, 11:28 AM
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Join Date: Jun 2011
Posts: 98
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can't afford DSG |
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06-13-2011, 12:13 PM
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Join Date: Dec 2007
Posts: 1,231
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About four years ago, I had several problems with my newly purchased Macbook Pro (went through about 2 optical drivers, a motherboard, etc.) The third time I went there, I explained my situation (another bad optical drive), and the apple store representative said "hold on a minute", walked away, and came back out with a new Macbook Pro and handed it to me. This was also the new style laptop, which happened to be a lot higher in performance then my old one. I have not had any problems with that laptop after about 3 years of ownership. I simple love Apple customer service.
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06-13-2011, 12:14 PM
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Work in Progress
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I don't own 1 share of Apple, and I haven't owned an apple product since my IIe when I was 8 years old playing lemonade stand.
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"The reason most people give up is because they look at how far they have to go, not how far they have come." -Bruce Anderson via FB -Marine Blue '87 930 |
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06-13-2011, 12:21 PM
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best part of having an apple and calling tech support - it is never the other guy's fault - no pointing at hardware who than points at software who than swears its hardware and they in turn absolutely knows it is a software problem.
And yep - I do own aapl stock, island - lots of it...
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'Such are promises - All lies and jest - Still a man hears what he wants to hear - And disregards the rest. Lie la lie, lie la lie la lie la lie' Paul Simon '87 Black Targa "Welpe" • '93 Cadillac Allante "Amante" • Various other boring cars |
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06-13-2011, 12:36 PM
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Sinister Dove
Gemini Boomerang
Porsche 996 Turbo Convertible
996 Turbo
1989 Porsche 911 Carrera 3.2
1985.5 Porsche 944 2.5L Supercharged 
911 SC
Panamera
1986 Porsche 944 2.5l
Bruiser
Welpe
Amante
