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Customer service rant
I was trying to order something online (not Pelican, not even car parts). Web site is broken. I call customer service, follow the prompts to order, and the lady tells me I need to use the web site. I tell her it's broken, and read her the error (mysql crapped out). She says "It's working for me" I offer to send her a screen shot of the error, but she says "You can if it will make you feel better, but it won't do any good."
So I'm trying to throw money at this company, and for all intents and purposes, she tells me to go f*ck myself with a broomstick. Do these people not realize that customers are the magic source of money that ends up in their paycheck every week? |
I have to chuckle as there are just too many stories like this. Hope you eventually can buy what you need
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Been there, done that.
I don't understand it either. |
And this is the reason one of my jobs is giving one day Customer Service workshops.
Guess I'll have lots of work. :D Les |
As a rule, if it's that hard to place the order, then pass. You'll have some other problem such as being sent the wrong item, then you'll have to fight for a return and refund.
Stay with companies that "get it" and avoid ones that don't. All that they really have to sell is their customer service. |
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You don't get to be a customer service rep by being 1st in your class at Harvard.
Just sayin'. |
If you think reps are bad try dealing with the customers themselves.
I audit our customer support inquires. Nothing will kill your faith in the future of mankind faster. |
I don't get it either, if the site was working for them, then they could have just taken your cc# and placed the order for you, and them, their brother, their cousin....
But then how motivated can you be at 7 bucks an hour? Probably enough to keep breathing, obviously not enough to find a better job. |
Last I heard minimum wage in CA was over $8/hr, but I could be wrong.
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What ever happened to trying to do a good job in hopes of going up in the company, or getting a good reference for the next job? Maybe that sort of thing has totally gone by the wayside now days or lots of people just see themselves as "dead enders."
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I have not interviewed for any job I've held over the last 30 years. My phone rings and the person on the other end says "we need X and we were told by Y to call you" I operate the same way, when I need a skill set I get my group together and ask "who do we know". |
Blast them on Yelp; I'm sure your not the only one
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The guys in our "product support center" AKA Call centre, start at $45000.00 per year and with bonuses many of them are making $60000.00 plus. Should be more for such a thankless job...
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It sucks because as a sales rep I spend a large part of my time making up for stupid stuff that service did, and not actually selling my products. |
Move North of the border and you will experience that kind of stupidity on daily basis...
I got more service at a Dollar store in the US then I get when I wanted to drop $10,000 at a local furniture store :rolleyes::rolleyes::rolleyes: I told a Toyota dealership that if he was the last dealership on the planet, I would &^%$#@ walk before I buy a car from them. That is why that I got no qualms to spend over $25K a year South of the border including a few grands at PP :) |
I needed to replace a washer and drier quite a few years back and went into an appliance store in my coveralls and found what I was looking for and waited for a sales guy to get his ass off a chair and come over to help me out. There must of been 5 or 6 of them having a nice conversation amongst themselves.
Good thing I wasn't dying of thirst and waiting for one of them to bring me some water... I started for the exit while asking in a very loud voice what in the %*#@ was wrong with them for not wanting to make a sale. I noticed on the way to the truck that their manager was also on the floor yelling at them.... |
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