How to get around a roboto.txt block? - Page 2

Rick Lee · Rick Lee's Garage

This is nuts. Can't get past the computer registration page on my iPhone either. It says "Safari cannot open the page because it could not connect to the server."

I don't know how to get to the Java Control Panel in Firefox, but I did a search for Java in my C drive and it came up with 21 items. Is it ok to delete them? New error message on laptop reads "Error the site cannot be accessed." Really getting tired of this BS. How can PHH have this set up like this such that so many people can't access it? I can't be the only one. Two weeks ago it worked fine for me.

porsche4life · porsche4life's Garage

Quote:

Originally Posted by Z-man

Gotcha. And I laughed... It could be worse -- it could be a Motor Vehicle Services Representative on the phone....

-Z

That was my first thought too.. My old employer had PHH fleet management, and honestly, they just made everything worse. SO much worse.

flipper35 · flipper35's Garage

Quote:

Originally Posted by masraum

Nope, that's not it. When I try to access the site, I get a login page, and that's with Java blocked. When I enabled java, it did the same thing.

I assume you're going to need to login?

Can you access the page using a smart phone?

You say that you've tried both your PC and your work laptop. Both through the same Internet connection, probably at your house? Can you VPN into work and then try to access it. I'm thinking that it's either your ISP or your home router.

Just so everyone is clear here, Java and Javascript are two completely different things.

masraum · 12-17-2014, 02:30 PM

Quote:

Originally Posted by flipper35

Just so everyone is clear here, Java and Javascript are two completely different things.

Sorry, that is correct. I have javascript disabled on my PC and I was still able to get to the site (but I didn't login). Java packages may be downloaded when accessing the site, and that's what I was talking about clearing the cache for.

masraum · 12-17-2014, 02:34 PM

Quote:

Originally Posted by Rick Lee

This is nuts. Can't get past the computer registration page on my iPhone either. It says "Safari cannot open the page because it could not connect to the server."

That's weird, two PCs, multiple browsers and your phone are all failing. It's starting to sound like a problem with their website, or it could possibly be a problem with your login specifically.

Quote:

I don't know how to get to the Java Control Panel in Firefox, but I did a search for Java in my C drive and it came up with 21 items. Is it ok to delete them? New error message on laptop reads "Error the site cannot be accessed." Really getting tired of this BS. How can PHH have this set up like this such that so many people can't access it? I can't be the only one. Two weeks ago it worked fine for me.

The java control panel isn't in firefox, it's in the windows control panel Java is an application installed on your PC. Go to the windows control panel, or if you search in the start menu for java and find an app, click that. What version of windows are you running?

Rick Lee · Rick Lee's Garage

Windows 7. 21 files came up when I did a start menu search for "java." I don't know which of those to delete and I don't think there was an option to disable.

Today I called them and they told me to set up a new ID while they deleted my old one. I got through that and a few more screens before same problem happened. Then they gave me an alternate URL that went to an HSBC-branded page and I was able to navigate that alright. But the one link I needed wasn't showing on my computer, while it was showing on hers. I can't believe what a chore this is becoming.

stomachmonkey · 12-17-2014, 04:01 PM

The problem I believe is Hitbox and the jscript they are using. Third party "call center" service in the form of a chat window.

Incompatible with certain browsers.

If you hit the site using chrome and turn on developer tools then check the console there are a bunch of errors and you don't get the Hitbox window.

Using Firefox I get no errors in the console and get the Hitbox chat window.

stomachmonkey · 12-17-2014, 04:06 PM

Chrome

Firefox

Rick Lee · Rick Lee's Garage

I get even further than that with Firefox and Chrome. But it still gives an error message two pages later, no matter which device or browser I use.

stomachmonkey · 12-17-2014, 04:41 PM

Quote:

Originally Posted by Rick Lee

I get even further than that with Firefox and Chrome. But it still gives an error message two pages later, no matter which device or browser I use.

Well I don't have an account so that's as far as I can get.

And while I like you I'm not signing up for one either.